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Forum Discussion

1895rugby's avatar
1895rugby
Explorer | Level 3
3 years ago

Login Access code going to an old email

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?
Account Access
Security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

1895rugby's avatar
1895rugby
Explorer | Level 3

thank you to all,  and especially the dropbox support teams -  issue resolved.

omarjhorta's avatar
omarjhorta
New member | Level 2
2 years ago

Hello 

I have the same issue. Could you share me the solution please? 
[Removed as per Community Guidelines]

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi omarjhorta, do you have access to the old email, or any way to recreated it?

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