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Forum Discussion
Error 500 when trying to delete account
Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?Thank you
- Walter
Dropbox Staff
Hi there OATTohatsu - sorry to hear you're having issues with this.
Could you please clear your browser's cache or try another browser and let us know if this persists?
Thanks!
Hello,
I confirm you I have the same problem also with different browsers.
- I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc.- Nancy
Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?
- Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.
It is November now, and this issue has still not been fixed. I can only assume on purpose. Please delete my account immediately.
- Megan
Hey DarkPatterns500, welcome to our Community!
If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right?
Have you tried using a different browser, by any chance?
Let me know more!
Tried different browsers and different devices. Please delete my account.
- Hello,
I’m trying to delete my account and I keep getting a 500 error. I tried clearing c&c, incognito, different browsers and nothing.- Jay
Hi Deleteaccount, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Keep getting error 500 when trying to delete account. Tried on multiple browsers.
- Megan
Hi there prestong777888 - sorry to hear you're having issues with this.
Can you please open an incognito window on your browser instead, and give this one more try?
Do you receive this error message right after inserting your Dropbox password or before that?
Let me know what happens.
- Tried the incognito window, didn’t work. After I inserted.
- Dropbox will not allow me to delete my account. The message says I have an active apple subscription, but that is incorrect. My free trial ended December 2, 2023.
- Nancy
Hi again, prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.
Hello,
I am trying to delete my account and I keep getting error 500.
- Hannah
Sorry to hear about this, deletemeplease.
Have you tried from a different browser or a private browsing window to see if that helps?
Hello,
Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500
