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Forum Discussion
I clicked on a spam email, and now I don't have access to my Dropbox account.
Hi all,
Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and then my business account downgraded to normal account and no files in it.
Now, I cant reach customer care as its automatically downgraded basic account. Raised the issue with customer care through support portal, no one reached yet. One executive on the sales chat said, they will contact me on my phone, since 4 days they didn't reach me either. Complained to Dropbox Abuse team last week, no response from them.
Can anyone help me, how can I contact Dropbox representative in this case? or Any suggestions how can i get the access back to my Dropbox?
- Megan
Dropbox Staff
Hi ajayhudson, sorry to hear about that!
I was able to locate one of the ticket numbers that you raised on our system, and it seems that an agent replied back to you.
Did you get a chance to review their email, and send all the necessary info in order for them to have a closer look into this?
Let me know more!
