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BD_CSB's avatar
BD_CSB
Helpful | Level 6
3 years ago
Solved

Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11

Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options.

With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below).

How do I consolidate these 2 Dropbox option trees into 1?

Thanx

 

 

 

  • Thank you, I fixed the issue using Walter's steps but slightly modified:

    Walter mentions that Dropbox's registry folders (in “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers) need to be within the first 15 entries alphabetically, and to rename the Dropbox registry folders until they are within said top 15.
    Mine were already in the top 15, but I bumped them up to the very top Alphabetically anyways by renaming all registry folders above them (see attached picture, I renamed the Asus Shell Extension folders to appear at the bottom of the list).

    After rebooting, this fixed the issue.


     

     

     

     

     

43 Replies

  • Hi BD_CSB, thanks for bringing this to our attention.

     

    Could you try quitting and restarting the Dropbox desktop application?

     

    I'd also recommend rebooting the entire machine as well to see if this helps.

     

    Keep me updated with any progress!

    • BD_CSB's avatar
      BD_CSB
      Helpful | Level 6

      Hey,

      Thanks for the reply.

      The issue has existed since getting this machine new last March.

      Many reboots and restarts of the program since then.

      Issue persists.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that for us BD_CSB 

         

        Could you also let us know the app's version and status as shown in your taskbar? 

         

        Also, have you tried reinstalling the app since you first noticed this?

    • BD_CSB's avatar
      BD_CSB
      Helpful | Level 6
       
      Dropboxer
       
       
      February

      Hi @BD_CSB, thanks for bringing this to our attention.

       

      Could you try quitting and restarting the Dropbox desktop application?

       

      I'd also recommend rebooting the entire machine as well to see if this helps.

       

      Keep me updated with any progress!"

       

      FOUR MONTHS AND NOTHING DONE!

      WHY would anyone pay for Dropbox?

      • donwright's avatar
        donwright
        Helpful | Level 6

        This might be the PUSH i've needed to migrate everything over to my Synology Device exclusively - especially now that they are offering their new cloud backup option which scales amazingly well! i've been a PRO dropbox Business paying customer for a decade - even though I had my synology - but the "EASE OF USE" was worth it for delivering thousands of photos to clients every year - 

        however lately, clients are fed up with the constant "Switching" them over to view one of my links only to get a message saying "YOUR DROPBOX IS FULL" 

        they now make it so hard for people to simply VIEW the files of account-holders.  It's quite difficult to send a link out without a client saying "it keeps asking me to make an account" 

        what happened to the OLD dropbox philosophies? 

    • Spektr48's avatar
      Spektr48
      Helpful | Level 6

      Don't hold your breath, Dropbox is infamous for not correcting any user-reported problem, ever.

  • I also noticed duplicate dropbox lists in the context menu, and I resolved this by removing the following folder in the registry.

    HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\DropboxExt

    It is advised to back up this before removal, which can be done by right click the folder and then "export".

    • brankogrbac's avatar
      brankogrbac
      Helpful | Level 6

      Are you sure a new update or a fresh install would not recreate the key?

      I've backed up and removed HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\DropboxExt key as per your instructions, then I've ended and restarted explorer process. Unfortunately, this has made zero impact on the situation and there are still two context menu sections dedicated to Dropbox.

       

      The following keys remain as reported by Sysinternals Autoruns:
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\DropboxExt
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\background\shellex\ContextMenuHandlers\DropboxExt

       

      Are we supposed to remain assured that the Dropbox team is working on this? There have been 4 stable builds and 11 beta builds since 171.3.6135 and the issue has not been resolved.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hi all, thanks for your reports so far. 

         

        I just wanted to mention that we're aware of this issue and working towards a fix, but we don't have an ETA to provide at this time.
         

        We'll keep you posted as soon as we have an update on this. 

  • Some problem here. Very annoying.

    My solution is to use the right menu apps to remove the Dropbox entries. It works but the duplicated entries will appear again after some time. 

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Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options.

\n

With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below).

\n

How do I consolidate these 2 Dropbox option trees into 1?

\n

Thanx

\n

\n

 

\n

 

\n

 

","body@stringLength":"816","rawBody":"

Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options.

\n

With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below).

\n

How do I consolidate these 2 Dropbox option trees into 1?

\n

Thanx

\n

\n

 

\n

 

\n

 

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Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11","moderationData":{"__ref":"ModerationData:moderation_data:659717"},"body":"

Hi BD_CSB, thanks for bringing this to our attention.

\n

 

\n

Could you try quitting and restarting the Dropbox desktop application?

\n

 

\n

I'd also recommend rebooting the entire machine as well to see if this helps.

\n

 

\n

Keep me updated with any progress!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-02-14T09:22:38.413-08:00","lastPublishTime":"2023-02-14T09:22:38.413-08:00","metrics":{"__typename":"MessageMetrics","views":4245},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:659710/message:659717","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY1OTc0Miw2NTk3NDI","node":{"__ref":"ForumReplyMessage:message:659742"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY1OTc0Miw2ODk4ODE","node":{"__ref":"ForumReplyMessage:message:689881"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:689881":{"__typename":"ModerationData","id":"moderation_data:689881","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:689881":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1527292"},"id":"message:689881","revisionNum":1,"uid":689881,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:659717"},"conversation":{"__ref":"Conversation:conversation:659710"},"subject":"Re: Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11","moderationData":{"__ref":"ModerationData:moderation_data:689881"},"postTime":"2023-06-06T09:37:28.301-07:00","lastPublishTime":"2023-06-06T09:37:28.301-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1516},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:659710/message:689881","repliesCount":2,"body":"
 
\"Jay
Dropboxer
 
 
February

Hi @BD_CSB, thanks for bringing this to our attention.

 

Could you try quitting and restarting the Dropbox desktop application?

 

I'd also recommend rebooting the entire machine as well to see if this helps.

 

Keep me updated with any progress!\"

 

FOUR MONTHS AND NOTHING DONE!

WHY would anyone pay for Dropbox?

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Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11","moderationData":{"__ref":"ModerationData:moderation_data:659742"},"body":"

Hey,

Thanks for the reply.

The issue has existed since getting this machine new last March.

Many reboots and restarts of the program since then.

Issue persists.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"166","kudosSumWeight":1,"postTime":"2023-02-14T10:01:42.862-08:00","lastPublishTime":"2023-02-14T10:01:42.862-08:00","metrics":{"__typename":"MessageMetrics","views":4239},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:659710/message:659742","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY1OTc1OCw2NTk3NTg","node":{"__ref":"ForumReplyMessage:message:659758"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:659758":{"__typename":"ModerationData","id":"moderation_data:659758","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:659758":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:659758","revisionNum":1,"uid":659758,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:659742"},"conversation":{"__ref":"Conversation:conversation:659710"},"subject":"Re: Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11","moderationData":{"__ref":"ModerationData:moderation_data:659758"},"body":"

Thanks for clarifying that for us BD_CSB 

\n

 

\n

Could you also let us know the app's version and status as shown in your taskbar? 

\n

 

\n

Also, have you tried reinstalling the app since you first noticed this?

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This might be the PUSH i've needed to migrate everything over to my Synology Device exclusively - especially now that they are offering their new cloud backup option which scales amazingly well! i've been a PRO dropbox Business paying customer for a decade - even though I had my synology - but the \"EASE OF USE\" was worth it for delivering thousands of photos to clients every year - 

however lately, clients are fed up with the constant \"Switching\" them over to view one of my links only to get a message saying \"YOUR DROPBOX IS FULL\" 

they now make it so hard for people to simply VIEW the files of account-holders.  It's quite difficult to send a link out without a client saying \"it keeps asking me to make an account\" 

what happened to the OLD dropbox philosophies? 

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Hi,
I have the same problem. Any solutions available?

Rene

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Don't hold your breath, Dropbox is infamous for not correcting any user-reported problem, ever.

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Same problem here. Very annoying.

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I also noticed duplicate dropbox lists in the context menu, and I resolved this by removing the following folder in the registry.

HKEY_CLASSES_ROOT\\Directory\\shellex\\ContextMenuHandlers\\DropboxExt

It is advised to back up this before removal, which can be done by right click the folder and then \"export\".

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Are you sure a new update or a fresh install would not recreate the key?

I've backed up and removed HKEY_CLASSES_ROOT\\*\\shellex\\ContextMenuHandlers\\DropboxExt key as per your instructions, then I've ended and restarted explorer process. Unfortunately, this has made zero impact on the situation and there are still two context menu sections dedicated to Dropbox.

 

The following keys remain as reported by Sysinternals Autoruns:
HKEY_LOCAL_MACHINE\\SOFTWARE\\Classes\\Directory\\shellex\\ContextMenuHandlers\\DropboxExt
HKEY_LOCAL_MACHINE\\SOFTWARE\\Classes\\Directory\\background\\shellex\\ContextMenuHandlers\\DropboxExt

 

Are we supposed to remain assured that the Dropbox team is working on this? There have been 4 stable builds and 11 beta builds since 171.3.6135 and the issue has not been resolved.

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Hi all, thanks for your reports so far. 

\n

 

\n

I just wanted to mention that we're aware of this issue and working towards a fix, but we don't have an ETA to provide at this time.
 

\n

We'll keep you posted as soon as we have an update on this. 

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Some problem here. Very annoying.

My solution is to use the right menu apps to remove the Dropbox entries. It works but the duplicated entries will appear again after some time. 

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Hi everyone, 

\n

 

\n

Our team has implemented a fix for the duplicate context menu items in Windows 11 that you reported.

\n

 

\n

Please let us know if you still encounter this issue.

\n

 

\n

Thank you,
Sam

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