You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ajayhudson's avatar
ajayhudson
New member | Level 2
2 months ago

I clicked on a spam email, and now I don't have access to my Dropbox account.

Hi all,  Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and...
Account Access
dropbox business
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi ajayhudson, sorry to hear about that! 

I was able to locate one of the ticket numbers that you raised on our system, and it seems that an agent replied back to you.

Did you get a chance to review their email, and send all the necessary info in order for them to have a closer look into this?

Let me know more! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content