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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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OATTohatsu's avatar
OATTohatsu
Explorer | Level 3
2 years ago

Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?

Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there OATTohatsu - sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache or try another browser and let us know if this persists?

     

    Thanks!

    • OATTohatsu's avatar
      OATTohatsu
      Explorer | Level 3
      2 years ago

      Hello,

      I confirm you I have the same problem also with different browsers.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey OATTohatsu, sorry for jumping in. 

         

        Did you also clear your browser’s cache, like Walter suggested? 

         

        What if you try an incognito window instead?

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