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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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prestong777888's avatar
prestong777888
Explorer | Level 3
12 months ago

Keep getting error 500 when trying to delete account. Tried on multiple browsers.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there prestong777888 - sorry to hear you're having issues with this.

     

    Can you please open an incognito window on your browser instead, and give this one more try?

     

    Do you receive this error message right after inserting your Dropbox password or before that?

     

    Let me know what happens.

    • prestong777888's avatar
      prestong777888
      Explorer | Level 3
      12 months ago
      Tried the incognito window, didn’t work. After I inserted.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for giving that a try, prestong777888. Can we log a ticket for you then? 

         

        It looks like we'll need to investigate this further. We can email you to this address.

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