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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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OATTohatsu's avatar
OATTohatsu
Explorer | Level 3

Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?

Thank you

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there OATTohatsu - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let us know if this persists?

 

Thanks!

  • OATTohatsu's avatar
    OATTohatsu
    Explorer | Level 3
    2 years ago

    Hello,

    I confirm you I have the same problem also with different browsers.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey OATTohatsu, sorry for jumping in. 

       

      Did you also clear your browser’s cache, like Walter suggested? 

       

      What if you try an incognito window instead?

      • OATTohatsu's avatar
        OATTohatsu
        Explorer | Level 3
        2 years ago

        Hello Nancy,

         

        still the same problem.

         

        Maybe is linked to an old back up I have on this account? 
        I cannot delete the back up since I do not have anymore my old pc.

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