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Forum Discussion
I can't reset my password as I have no access to the email
Hello everybody,
Need to log in to my dropbox account but i forgot the password.
I cant reset it because the email address is business and not available anymore to email servers.
There is another way to confirm my id and have again access to my drop account??
Thank you very much.
andreas chat wrote:
There is another way to confirm my id and have again access to my drop account??
If you have another active device already linked to your account you may be able to gain access to your Dropbox. If not, then you'll need access to the email address associated with the account.
- Rich
Super User II
andreas chat wrote:
There is another way to confirm my id and have again access to my drop account??
If you have another active device already linked to your account you may be able to gain access to your Dropbox. If not, then you'll need access to the email address associated with the account.
unfortunately i have no access to email account because its deactivate from the organisation.
- Okay so I understand there is no way to reset the password if you can’t access your old email. I still have access on my phone (still logged in). Is there a way to create a new account and have these photos transferred to that account via phone only? Or to transfer them to another cloud? Very disappointed that there is no workaround to gain access to my years of photos.
- Mark
You could try creating a new account on the website and then a shared folder between the 'old' and new to get all data transferred over?
Since password of one of my Dropbox account [email removed as per Community Guidelines] has expired i am unable to access it , also this account has been deleted a long time ago , so i can't access the new password , kindly help me with this .Please I have tried a lot to restore the deleted gmail account associated with my account Bt not able to restore it as its been permanently deleted.Kindly help me as the account has all my important pictures and files
- Megan
Dropbox Staff
Hi Vanshika1, thanks for posting here!
Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.
However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?
Let me know!
Can you please help me with this?
I have the same problem. I remember the password to the account but it expired and I no longer have access to the gmail account because it got deleted and I now have new devices so I have no access to any previous devices. I can provide pictures to confirm that I am the onwer of the account.
Please help get to my previous account
I have two old dropbox accounts but I dont remember passwords AND I dont have access to the email info would be sent to anymore. I know it is stupid but I need help. Lots of precious docs in old accounts
- Lost password
- Rich
DELBOY12 wrote:
Can't get into my Dropbox account because I've forgotten my passwordAs long as you have access to the email address associated with your Dropbox account, you should be able to reset the password.
- I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my account
I cannot reach my email associated for dropbox anymore. How can I change to an another email address, or how can I reset password?
- Hannah
Hey gyula, sorry to hear about this.
If you don't know your password and have no access to your email, I would suggest reaching out to our support team.
You'll need to open a private browsing window and go to this page, to submit your help request.
Make sure you use an email address you can access.
I hope this helps!
Hi,
I made the stupid mistake and created a Dropbox account with the wrong email a couple of months ago. I forgot the G in gmail, can you believe it? I also purchased the 2TB storage and added my files without realising the initial error with the email address. Now I have to return my computer to my previous job (on which I am logged in on the Dropbox account), and wanted to log in to my Dropbox on my new computer.
The thing is, I have forgotten my password as well. I can't reset it as that would mean I would need login to the "@mail.com"-mail, which I don't.
So now I'm not really sure what to do. I don't remember the password so I can't update the email, and I can't reset my password because I don't have access to the wrong email.
Any suggestions? Please.
- Mark
You need to contact support via www.dropbox.com/support. However, they may not be able to help as without email access you cannot prove ownership. Make sure you do so while not logged in (including here) so often an incognito window works best.
Hi Mark,
Thank you for your input!
I didn't quite understand what you meant with "Make sure you do so while not logged in (including here) so often an incognito window works best." Could you please explain this?Thanks
