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Forum Discussion
Cannot access password protected file
I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open the file. This only happens on the account from the computer and not on the account from the mobile phone (where I have the option to type in the file password). I click on the blue "Open" button and then click on the link to Excel - and it shows me an error message and does not give access to typing the password of the file. As a result, I currently do not have any access to the file from my computer. How can I solve this ??
Thanks a lot!
Although I searched well - I did not find the button 'Open in Desktop App'...
I would love to know what the link to find this button is - for the future.
Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
Thank you very much for your help!
Dear Lusil,
Thanks for answering.
Attached is a link to the page I see, immediately after I click the "Open" button of the encrypted Excel file. As mentioned, I have no option to type in my password and open the file I encrypted. I would be very grateful if you could help me!
Thanks in advance
- Mark
Super User II
Thats a restriction of Office online itself, not Dropbox.
You will need to open the file in Excel on a computer as the error says rather than via the web.
