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Forum Discussion
I can't reset my password as I have no access to the email
Hello everybody,
Need to log in to my dropbox account but i forgot the password.
I cant reset it because the email address is business and not available anymore to email servers.
There is a...
andreas chat wrote:
There is another way to confirm my id and have again access to my drop account??
If you have another active device already linked to your account you may be able to gain access to your Dropbox. If not, then you'll need access to the email address associated with the account.
Megan
Dropbox Staff
Dropbox StaffHi Vanshika1, thanks for posting here!
Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.
However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?
Let me know!
Can you please help me with this?
I have the same problem. I remember the password to the account but it expired and I no longer have access to the gmail account because it got deleted and I now have new devices so I have no access to any previous devices. I can provide pictures to confirm that I am the onwer of the account.
Please help get to my previous account
- Megan
Hi mbonilla, I'd be happy to help!
I just sent you an email, and I'd be more than happy to do what I can, in order to help you.
If you need anything else, let me know.
- Hello. I am having the same problem. I have another Dropbox account with very important photos of a trip I took with someone who is no longer with us and I cannot access them. The email that I used, I don't have access to anymore, and I don't have access to the old phone number either. Please help me get back to my old Dropbox account. I've even signed up with this new account right now to pay so I can hopefully have access to my cherished photos again. Please help.
- Hannah
Sorry to hear about this, rickyx1313.
When was the last time you accessed this account? Could it be more than 12 months?
And is your password also expired on that account, do you remember receiving such an email at any point?
- I am having the same issue! Email used is deactivated so no longer have access to my account. Is there a way to gain access as it asking to enter 6 digits to verify account.
