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robherbst85's avatar
robherbst85
New member | Level 2
28 days ago

I need help accessing a password-protected file.

I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file.... please help!!!... it's from a p...
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  • Rich's avatar
    Rich
    28 days ago
    robherbst85 wrote:

    I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file....

    Dropbox doesn't have the ability to password protect files. The link to the file can have a password, but you would have had to enter it to download the file.

     

    If the sender told you that the Zip file is password protected, you'll need to download the file and open it on your computer. Whatever software you use for opening a Zip file should prompt you for the password.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
28 days ago
robherbst85 wrote:

I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file....

Dropbox doesn't have the ability to password protect files. The link to the file can have a password, but you would have had to enter it to download the file.

 

If the sender told you that the Zip file is password protected, you'll need to download the file and open it on your computer. Whatever software you use for opening a Zip file should prompt you for the password.

  • robherbst85's avatar
    robherbst85
    New member | Level 2
    23 days ago

    Rich you are awesome!!...Thank You so much!!

     

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      22 days ago

      Hi robherbst85 I am glad to see you got access to your zipped file with the help of our amazing Super User Rich  ‌🙌‌.

       

      I'm Theresa, one of the Community Managers here at Dropbox 👩‍💻. 

       

      I absolutely love hearing all the cool and creative ways people use Dropbox in their daily lives! If you're up for it, I’d love to know how YOU make the most out of Dropbox - I'm all ears 👂💫.
       
      I’m always on the lookout for interesting workflows or clever hacks, and who knows? We might even have some tips to level up your experience or get inspired by your ideas to share with our team 🤓✨.
       
      Can’t wait to hear your Dropbox story,
       
      T 🎃 

       

      (Dropbox Community Manager)

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