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Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set of folders.  I have plenty of space on Dropbox.  About a week ago I found that files updated on the pc were not syncing with the laptop or phone.  Files updated on either the laptop or phone were syncing with each other, but not with the pc.  Looking into this further I found that the files are syncing to the app on the pc, but just not getting through to File Explorer.  I have signed out and back in on each device... no change.  I have signed out and tried to re-launch the app on the pc, but I get this message: "You're trying to add more devices than your plan supports.  Upgrade to Dropbox Plus to stay signed into more than 3 devices at once.  Or sign out of some devices."  However I'm obviously only signed into 2 devices, so this doesn't make sense.  Any idea how to resolve this?  Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome back to the Community, Grimbo!

     

    As a first step, please go here and send me a screenshot of the devices you see linked on that page. Please make sure to hide any device names or other personal info that may be showing there. 

     

    Give me a nudge, when you're ready.

    • Grimbo's avatar
      Grimbo
      Explorer | Level 4

      Hi Nancy.  I don't know why but none of my devices will PrtSc right now.  The devices chowing on the page are:-

       

      LAPTOP-GS876MAT  Glasgow, United Kingdom  in the last hour

      Android SM-G770F  Glasgow, United Kingdom  about 3 hours ago

      Jude-PC  Glasgow, United Kingdom  about a week ago

       

      That seem right, they're my devices.

       

      Graeme

      • Grimbo's avatar
        Grimbo
        Explorer | Level 4

        And the Web Browsers are:-

         

        Chrome on Windows  Glasgow, United Kingdom  Current session

        Chrome Mobile on Android  Glasgow, United Kingdom  Just now

        Chrome on Windows  Glasgow, United Kingdom  5 minutes ago

         

        Again, that seems right to me.

         

         

        Graeme