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Forum Discussion
Grimbo
2 years agoExplorer | Level 4
File Explorer not accessing files
Hi. I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc). On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set of folders. I have plenty of space on Dropbox. About a week ago I found that files updated on the pc were not syncing with the laptop or phone. Files updated on either the laptop or phone were syncing with each other, but not with the pc. Looking into this further I found that the files are syncing to the app on the pc, but just not getting through to File Explorer. I have signed out and back in on each device... no change. I have signed out and tried to re-launch the app on the pc, but I get this message: "You're trying to add more devices than your plan supports. Upgrade to Dropbox Plus to stay signed into more than 3 devices at once. Or sign out of some devices." However I'm obviously only signed into 2 devices, so this doesn't make sense. Any idea how to resolve this? Thanks.
Hey Grimbo, can you uninstall the app, and then try to re-install it from scratch, please?
- NancyDropbox Staff
- GrimboExplorer | Level 4
Hi Nancy. I don't know why but none of my devices will PrtSc right now. The devices chowing on the page are:-
LAPTOP-GS876MAT Glasgow, United Kingdom in the last hour
Android SM-G770F Glasgow, United Kingdom about 3 hours ago
Jude-PC Glasgow, United Kingdom about a week ago
That seem right, they're my devices.
Graeme
- GrimboExplorer | Level 4
And the Web Browsers are:-
Chrome on Windows Glasgow, United Kingdom Current session
Chrome Mobile on Android Glasgow, United Kingdom Just now
Chrome on Windows Glasgow, United Kingdom 5 minutes ago
Again, that seems right to me.
Graeme
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