You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Dropbox Basic
Grimbo's avatar
Grimbo
Explorer | Level 4

Hi Nancy.  I don't know why but none of my devices will PrtSc right now.  The devices chowing on the page are:-

 

LAPTOP-GS876MAT  Glasgow, United Kingdom  in the last hour

Android SM-G770F  Glasgow, United Kingdom  about 3 hours ago

Jude-PC  Glasgow, United Kingdom  about a week ago

 

That seem right, they're my devices.

 

Graeme

Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

And the Web Browsers are:-

 

Chrome on Windows  Glasgow, United Kingdom  Current session

Chrome Mobile on Android  Glasgow, United Kingdom  Just now

Chrome on Windows  Glasgow, United Kingdom  5 minutes ago

 

Again, that seems right to me.

 

 

Graeme

  • Grimbo's avatar
    Grimbo
    Explorer | Level 4
    2 years ago

    I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account."  I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.

     

     

    Graeme

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Grimbo, thanks for the additional info.

       

      If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

      • Grimbo's avatar
        Grimbo
        Explorer | Level 4
        2 years ago

        Ha Ha!  Well, that's a very good question!  I see that the Dropbox icon has disappeared from my System Tray.  I have tried to re-instate in in the "Customize" option, but it doesn't re-appear in the System Tray, even though "Show icon and notifications" has been selected.  However I see that it says there "Dropbox 176.4.5108 Waiting to be linked to a Dropbox account...".  That might explain something, but I don't know what to do about that.  Hopefully you can tell me.

         

        Graeme

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