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Forum Discussion
File Explorer not accessing files
Hi. I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc). On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Hey Grimbo, can you uninstall the app, and then try to re-install it from scratch, please?
Hi Nancy. I don't know why but none of my devices will PrtSc right now. The devices chowing on the page are:-
LAPTOP-GS876MAT Glasgow, United Kingdom in the last hour
Android SM-G770F Glasgow, United Kingdom about 3 hours ago
Jude-PC Glasgow, United Kingdom about a week ago
That seem right, they're my devices.
Graeme
And the Web Browsers are:-
Chrome on Windows Glasgow, United Kingdom Current session
Chrome Mobile on Android Glasgow, United Kingdom Just now
Chrome on Windows Glasgow, United Kingdom 5 minutes ago
Again, that seems right to me.
Graeme
I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account." I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.
Graeme
- Hannah
Dropbox Staff
Hey Grimbo, thanks for the additional info.
If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?
Ha Ha! Well, that's a very good question! I see that the Dropbox icon has disappeared from my System Tray. I have tried to re-instate in in the "Customize" option, but it doesn't re-appear in the System Tray, even though "Show icon and notifications" has been selected. However I see that it says there "Dropbox 176.4.5108 Waiting to be linked to a Dropbox account...". That might explain something, but I don't know what to do about that. Hopefully you can tell me.
Graeme
