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Forum Discussion

Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Dropbox Basic
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome back to the Community, Grimbo!

 

As a first step, please go here and send me a screenshot of the devices you see linked on that page. Please make sure to hide any device names or other personal info that may be showing there. 

 

Give me a nudge, when you're ready.

  • Grimbo's avatar
    Grimbo
    Explorer | Level 4
    2 years ago

    Hi Nancy.  I don't know why but none of my devices will PrtSc right now.  The devices chowing on the page are:-

     

    LAPTOP-GS876MAT  Glasgow, United Kingdom  in the last hour

    Android SM-G770F  Glasgow, United Kingdom  about 3 hours ago

    Jude-PC  Glasgow, United Kingdom  about a week ago

     

    That seem right, they're my devices.

     

    Graeme

    • Grimbo's avatar
      Grimbo
      Explorer | Level 4
      2 years ago

      And the Web Browsers are:-

       

      Chrome on Windows  Glasgow, United Kingdom  Current session

      Chrome Mobile on Android  Glasgow, United Kingdom  Just now

      Chrome on Windows  Glasgow, United Kingdom  5 minutes ago

       

      Again, that seems right to me.

       

       

      Graeme

      • Grimbo's avatar
        Grimbo
        Explorer | Level 4
        2 years ago

        I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account."  I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.

         

         

        Graeme

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