You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Dropbox Basic
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome back to the Community, Grimbo!

 

As a first step, please go here and send me a screenshot of the devices you see linked on that page. Please make sure to hide any device names or other personal info that may be showing there. 

 

Give me a nudge, when you're ready.

Grimbo's avatar
Grimbo
Explorer | Level 4
2 years ago

Hi Nancy.  I don't know why but none of my devices will PrtSc right now.  The devices chowing on the page are:-

 

LAPTOP-GS876MAT  Glasgow, United Kingdom  in the last hour

Android SM-G770F  Glasgow, United Kingdom  about 3 hours ago

Jude-PC  Glasgow, United Kingdom  about a week ago

 

That seem right, they're my devices.

 

Graeme

  • Grimbo's avatar
    Grimbo
    Explorer | Level 4
    2 years ago

    And the Web Browsers are:-

     

    Chrome on Windows  Glasgow, United Kingdom  Current session

    Chrome Mobile on Android  Glasgow, United Kingdom  Just now

    Chrome on Windows  Glasgow, United Kingdom  5 minutes ago

     

    Again, that seems right to me.

     

     

    Graeme

    • Grimbo's avatar
      Grimbo
      Explorer | Level 4
      2 years ago

      I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account."  I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.

       

       

      Graeme

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Grimbo, thanks for the additional info.

         

        If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

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