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Forum Discussion

Theoap64's avatar
Theoap64
Explorer | Level 3
2 months ago

Can only access folder from Dropbox online but not in my file explorer

I recently added Dropbox to my desktop. I have one file that has been on my dropbox forever that displays online and in my file explorer, but I have one folder that has recently been shared with me and will not appear in my file explorer only online. I know I can download the file but I am afraid it will not sync once things are added too it and I really need this to work efficiently for work. Any response is welcomed!

Desktop
Sync
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Theoap64 wrote:
    ... I have one folder that has recently been shared with me and will not appear in my file explorer ...

    Rename the folder and make sure it doesn't use any characters that would be incompatible with your operating system.

     

    • Theoap64's avatar
      Theoap64
      Explorer | Level 3
      2 months ago
      This worked thank you! The file had an asterisk at the front. I took it out and it updated immediately!
      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Theoap64 and welcome to the Dropbox Community 👋. I am glad to see you got your file successfully synced on your desktop with Rich 's brilliant help 👨‍💻✨.

        I'm super interested to hear how you use Dropbox! If you're open to sharing, I'd love to listen 🤗. 
         
        I'm always eager to learn about different workflows, and who knows… we might have some great tips to share with you, or perhaps your Dropbox story will inspire some new ideas for our internal team 😎🙌.
         
        Looking forward to hearing from you,
         
        T 😸 (Dropbox Community Manager).

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