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robherbst85's avatar
robherbst85
New member | Level 2
3 months ago

I need help accessing a password-protected file.

I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file.... please help!!!... it's from a potential client that will be huge for my agency, but I do not want to look like a fool by not being able to access a simple file... I'm sure the process is so easy. I'm gonna get pissed when I finally figured it out...

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  • Rich's avatar
    Rich
    3 months ago
    robherbst85 wrote:

    I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file....

    Dropbox doesn't have the ability to password protect files. The link to the file can have a password, but you would have had to enter it to download the file.

     

    If the sender told you that the Zip file is password protected, you'll need to download the file and open it on your computer. Whatever software you use for opening a Zip file should prompt you for the password.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    robherbst85 wrote:

    I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file....

    Dropbox doesn't have the ability to password protect files. The link to the file can have a password, but you would have had to enter it to download the file.

     

    If the sender told you that the Zip file is password protected, you'll need to download the file and open it on your computer. Whatever software you use for opening a Zip file should prompt you for the password.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi robherbst85 I am glad to see you got access to your zipped file with the help of our amazing Super User Rich  ‌🙌‌.

         

        I'm Theresa, one of the Community Managers here at Dropbox 👩‍💻. 

         

        I absolutely love hearing all the cool and creative ways people use Dropbox in their daily lives! If you're up for it, I’d love to know how YOU make the most out of Dropbox - I'm all ears 👂💫.
         
        I’m always on the lookout for interesting workflows or clever hacks, and who knows? We might even have some tips to level up your experience or get inspired by your ideas to share with our team 🤓✨.
         
        Can’t wait to hear your Dropbox story,
         
        T 🎃 

         

        (Dropbox Community Manager)

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