You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

robherbst85's avatar
robherbst85
New member | Level 2
3 months ago

I need help accessing a password-protected file.

I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file.... please help!!!... it's from a p...
Share
  • Rich's avatar
    Rich
    3 months ago
    robherbst85 wrote:

    I was sent a file to my dropbox for which I have the password. I just don't know where to input the password inside of dropbox so that I can access the zipped file....

    Dropbox doesn't have the ability to password protect files. The link to the file can have a password, but you would have had to enter it to download the file.

     

    If the sender told you that the Zip file is password protected, you'll need to download the file and open it on your computer. Whatever software you use for opening a Zip file should prompt you for the password.

robherbst85's avatar
robherbst85
New member | Level 2

Rich you are awesome!!...Thank You so much!!

 

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
2 months ago

Hi robherbst85 I am glad to see you got access to your zipped file with the help of our amazing Super User Rich  ‌🙌‌.

 

I'm Theresa, one of the Community Managers here at Dropbox 👩‍💻. 

 

I absolutely love hearing all the cool and creative ways people use Dropbox in their daily lives! If you're up for it, I’d love to know how YOU make the most out of Dropbox - I'm all ears 👂💫.
 
I’m always on the lookout for interesting workflows or clever hacks, and who knows? We might even have some tips to level up your experience or get inspired by your ideas to share with our team 🤓✨.
 
Can’t wait to hear your Dropbox story,
 
T 🎃 

 

(Dropbox Community Manager)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions