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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

 

Thanks

 

edit: I see someone else had the same problem, I'll contact support.  Thanks

Account Access
Account Settings
Security
    • Sasq's avatar
      Sasq
      Helpful | Level 5
      4 years ago

      Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

       

      • CurtNi's avatar
        CurtNi
        New member | Level 2
        4 years ago

        I met same problem. Please help me, too.

  • Litenfiat's avatar
    Litenfiat
    Explorer | Level 3
    4 years ago
    Hi,

    I have the same problem and I have e-mailed the support twice but no answer in two weeks…
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey there Litenfiat - thanks for joining the discussion here and sorry to hear about this.

      Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

      Thanks a bunch!
  • Zoe5's avatar
    Zoe5
    New member | Level 2
    4 years ago

    Received an email from dropbox on Sunday that my email has been changed to someone else - no idea who. 

     

    Cannot log back in and cannot get access to my account.

     

    Tried to log a customer support but getting nothing - this was all on Sunday. 

     

    Urgently need to get access to my account

  • Zoe5's avatar
    Zoe5
    New member | Level 2
    4 years ago

    I desperately need help, someone has hacked my account and is seeing my information

  • Dannytech's avatar
    Dannytech
    New member | Level 2
    4 years ago

    My account was hacked by someone with access to my ipad that my kid had access to the password.  They changed all my passwords and setup 2 step security protocols to their own emails and phone numbers, so I have no access to my email.  So when I try to login or reset the password to dropbox, of course it goes to my email, which I no longer have access to.  Is there any support for Bad hats doing this to people? I am sure that I am not alone with this predicament!

     

    Thanks ...

     

    Danny

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi aonderwater, I hope you're doing well! 

      You've got a new email, and I'll be happy to help you further! 

      In addition, Dannytech, keep in mind that without access to the email address, our hands are tied as to what we can do. 

      If the account was a free one, the best thing you can do is create a new one.

       
      • TeddyBGame's avatar
        TeddyBGame
        New member | Level 2
        3 years ago

        Hi Megan,
        I've had the same issue just yesterday.   I could no longer log into my account (app or web) via email and could not reset my password as it said my account has been deleted.   But, the files/links I've shared with colleagues are still active; I can still click on those links to powerpoint presentations etc.   That's funny as I was about to upgrade my account when this happened.   FYI - I do still retain access to my email....and I had to create a new DropBox account with my work email just to send this reply/request in the forum.   Please help!  Thanks so much!!

        Ticket#:  15405924

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