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Forum Discussion
Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
maher1982
Super User
Super UserI am not sure but while you've mentioned that Dropbox support has not been responsive, it's essential to continue trying to reach them & submit a support ticket. As you mentioned, you can prove ownership through the credit card used for subscription payments that can confirm your association's ownership.
Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?
- maher1982
Visit the official Dropbox Support page at https://www.dropbox.com/support.
However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.
- maher1982
But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?
