Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,

 

Im trying to update my credit card, but I get the following erro message when trying to do so:

"

You can’t update your billing information because Credit Card doesn’t support None currency."

  • TargetMain2022's avatar
    TargetMain2022
    Explorer | Level 4

    I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

     

    You can’t update your billing information because Credit Card doesn’t support the currency None

     

    The account is a UK account, the card is a UK registered card and address...ideas?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi TargetMain2022, thanks for bringing this to our attention.

       

      Do you see any successful receipts (not invoices) of payment on this page?

       

      This will help me to assist further!

      • TargetMain2022's avatar
        TargetMain2022
        Explorer | Level 4

        Hi Jay

         

        Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi sarasvanberg, thanks for bringing this to our attention.

     

    Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?

     

    Which country (and currency) are you upgrading from?

     

    This will help me to assist further!

    • sarasvanberg's avatar
      sarasvanberg
      Explorer | Level 4

      Hi,

       

      From the site on my computer (macos), here is a scrrenshot of the error message.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey sarasvanberg!

         

        Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

  • BigAndyA's avatar
    BigAndyA
    Explorer | Level 3

    My credit card was hacked and I need to update the information.  When I try, I get this message;

     

    You can’t update your billing information because Credit Card doesn’t support None currency.

     

    I've tried both a MasterCard and Visa but get the same message with both cards.

  • Peter1944's avatar
    Peter1944
    Explorer | Level 3

    Updating my credit card details

    I am trying to upgrade my credit card details

    When i type in the details of my Amex card which I have been  using for some years

    I get a message saying "You can't update your billing information because Credit Card doesn't support None Currency

    Why is this please

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Peter1944, thanks for letting us know about this.

       

      Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

       

      Can you try doing the same from a different browser, to see if it works?

      • BigAndyA's avatar
        BigAndyA
        Explorer | Level 3

        It was to renew after my original card was compromised.  I tried it on Chrome and MS Edge.  I also tried two different cards, one a visa nd the second a MasterCard.  Nothing worked.

  • JCR8's avatar
    JCR8
    New member | Level 2

    Hi there, 

    I have been sent an Update your billing information only to find that the existing card is until 2025!  My account has been downgraded for no reason at all and I have tried and tried to send an email to customer support to ask what the problem is and I get sent on a bizarre circular journey only to arrive back where I started!  I even tried to hilariously update a valid card with another valid card only to be told that my "You can't update your billing information because Credit Card doesn't support None currency." Really? 

     

    If someone can help with an email address for customer support so I can get this infuriating problem resolved I would be SO grateful! 

     

    Yours in quiet desperation.....

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi JCR8, thanks for bringing this to our attention.

       

      Could you check what plan you're currently on according to this page?

       

      What is your current billing location, and what currency are you trying to pay in?

       

      This will help me to assist further!

  • iien's avatar
    iien
    Explorer | Level 3

    Dear whom it may concern,

     

    The message "You can't upload your billing information because Credit Card doesn't support None currency" keeps popping up when trying to update my billing information to a corporate card.

    This card had no problem with paying in USD, etc. So I am confused as to why its not working with dropbox.

    Can you give me the solution to this problem?

     

    Thank you in advance!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hi again, iien!

       

      I moved your post to this relevant thread.

       

      Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?

       

      Have you tried using a different browser or a private browsing window, to see if that helps?

      • iien's avatar
        iien
        Explorer | Level 3

        Hello 🙂

        The current billing location is South Korea and the currency that I am trying to pay in is USD.

        I tried to update my billing information on chrome, internet explorer to no avail. 

  • HannahT's avatar
    HannahT
    New member | Level 2

    I need to change my visa card details, but it won't accept it.  Something to do with the currency being "none".  I don't have a paypal account.  How can I pay?  This is really urgent

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi HannahT, welcome to our Community! 

       

      Which country (and currency) are you upgrading from?

       

      It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. 

       

      Keep me posted, and we'll take it from there!

      • HannahT's avatar
        HannahT
        New member | Level 2

        Hi,

        I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.

        I am paying from United Kingdom but the message keeps saying  ' This card does not accept none currency'?

  • Azzamsheer's avatar
    Azzamsheer
    New member | Level 2

    I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:

     

    "You can’t update your billing information because Credit Card doesn’t support None currency."

     

    I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.

     

    Please advise.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi Azzamsheer, thanks for bringing this to our attention.

       

      What is your current location, and what currency are you trying to pay in?

       

      Could you attach a screenshot showing this error, while hiding any personal information?

      • Azzamsheer's avatar
        Azzamsheer
        New member | Level 2

        Hi Jay,

         

        Thank you for your reply.

         

        I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

         

        Please find the screenshot link I am getting after submitting my new credit card details.

        [Removed as per Community Guidelines]

         

         

        Regards

        Azzam

    • jlsdunn's avatar
      jlsdunn
      Explorer | Level 3

      I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information. 

       

      What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message. 

       

      I need help.

       

      Thank you,

      Jennifer Dunn

      [removed per the Dropbox Community Guidelines]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey jlsdunn, sorry to see you're having this issue.

         

        Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

  • kli_dbx's avatar
    kli_dbx
    Icon for Dropbox Engineer rankDropbox Engineer

    Issue has been identified and fix will roll out within a few days. Sorry for the inconvenience!

    • Evan 's avatar
      Evan
      New member | Level 2
      This was fake news you never did a fix
      • Evan 's avatar
        Evan
        New member | Level 2
        Why do you not want people's money. It's wild that I see thousands of people here have this none currency glitch.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Custom_Scripts\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:101001018\",\"message:632661\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://www.dropboxforum.com/discussions/101001018/urgent-cant-update-my-billing-information/632661\"}}})":{"__typename":"ComponentRenderResult","html":"
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/nodes/NodeView/NodeViewCard\"]})":[{"__ref":"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740743306831"}],"message({\"id\":\"message:704960\"})":{"__ref":"ForumReplyMessage:message:704960"},"message({\"id\":\"message:632385\"})":{"__ref":"ForumReplyMessage:message:632385"},"message({\"id\":\"message:632447\"})":{"__ref":"ForumReplyMessage:message:632447"},"message({\"id\":\"message:632942\"})":{"__ref":"ForumReplyMessage:message:632942"},"message({\"id\":\"message:632917\"})":{"__ref":"ForumReplyMessage:message:632917"},"message({\"id\":\"message:633357\"})":{"__ref":"ForumReplyMessage:message:633357"},"message({\"id\":\"message:634838\"})":{"__ref":"ForumReplyMessage:message:634838"},"message({\"id\":\"message:637019\"})":{"__ref":"ForumReplyMessage:message:637019"},"message({\"id\":\"message:637177\"})":{"__ref":"ForumReplyMessage:message:637177"},"message({\"id\":\"message:637231\"})":{"__ref":"ForumReplyMessage:message:637231"},"message({\"id\":\"message:704958\"})":{"__ref":"ForumReplyMessage:message:704958"},"message({\"id\":\"message:662114\"})":{"__ref":"ForumReplyMessage:message:662114"},"message({\"id\":\"message:662116\"})":{"__ref":"ForumReplyMessage:message:662116"},"message({\"id\":\"message:662418\"})":{"__ref":"ForumReplyMessage:message:662418"},"message({\"id\":\"message:662459\"})":{"__ref":"ForumReplyMessage:message:662459"},"message({\"id\":\"message:672655\"})":{"__ref":"ForumReplyMessage:message:672655"},"message({\"id\":\"message:633198\"})":{"__ref":"ForumReplyMessage:message:633198"},"message({\"id\":\"message:641231\"})":{"__ref":"ForumReplyMessage:message:641231"},"message({\"id\":\"message:641739\"})":{"__ref":"ForumReplyMessage:message:641739"},"message({\"id\":\"message:649593\"})":{"__ref":"ForumReplyMessage:message:649593"},"message({\"id\":\"message:649666\"})":{"__ref":"ForumReplyMessage:message:649666"},"message({\"id\":\"message:649951\"})":{"__ref":"ForumReplyMessage:message:649951"},"message({\"id\":\"message:649646\"})":{"__ref":"ForumReplyMessage:message:649646"},"message({\"id\":\"message:649685\"})":{"__ref":"ForumReplyMessage:message:649685"},"message({\"id\":\"message:650038\"})":{"__ref":"ForumReplyMessage:message:650038"},"message({\"id\":\"message:662106\"})":{"__ref":"ForumReplyMessage:message:662106"},"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeDescription\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1740743306831"}],"cachedText({\"lastModified\":\"1740743306831\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740743306831"}]},"CachedAsset:pages-1739275861245":{"__typename":"CachedAsset","id":"pages-1739275861245","value":[{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739275861245,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US","fr-FR","de-DE","ja-JP","pt-BR","es-ES"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:101001000":{"__typename":"Category","id":"category:101001000","entityType":"CATEGORY","displayId":"101001000","nodeType":"category","depth":2,"title":"Help","shortTitle":"Help","parent":{"__ref":"Category:category:English"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Category:category:English":{"__typename":"Category","id":"category:English","displayId":"English","nodeType":"category","depth":1,"parent":{"__ref":"Category:category:top"},"title":"English","entityType":"CATEGORY","shortTitle":"en"},"Forum:board:101001018":{"__typename":"Forum","id":"board:101001018","entityType":"FORUM","displayId":"101001018","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Plans and Subscriptions","description":"Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Plans and Subscriptions","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2531,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-01T05:40:02.366-08:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1586685":{"__typename":"User","id":"user:1586685","uid":1586685,"login":"sarasvanberg","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-29T00:46:41.516-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1586685"},"ForumTopicMessage:message:632661":{"__typename":"ForumTopicMessage","uid":632661,"subject":"Urgent, cant update my billing information","id":"message:632661","revisionNum":1,"repliesCount":92,"author":{"__ref":"User:user:1586685"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:632661"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:632661"},"body":"

Hi,

 

Im trying to update my credit card, but I get the following erro message when trying to do so:

\"

You can’t update your billing information because Credit Card doesn’t support None currency.\"

","body@stringLength":"245","rawBody":"

Hi,

 

Im trying to update my credit card, but I get the following erro message when trying to do so:

\"

You can’t update your billing information because Credit Card doesn’t support None currency.\"

","kudosSumWeight":2,"postTime":"2022-10-29T00:48:54.242-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:632661_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8181},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: \" You can’t update your billing information because Credit Card doesn’t support None curr...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjMyMzg1","node":{"__ref":"ForumReplyMessage:message:632385"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjMyOTE3","node":{"__ref":"ForumReplyMessage:message:632917"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjM0ODM4","node":{"__ref":"ForumReplyMessage:message:634838"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjM3MDE5","node":{"__ref":"ForumReplyMessage:message:637019"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQxMjMx","node":{"__ref":"ForumReplyMessage:message:641231"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQ5NTkz","node":{"__ref":"ForumReplyMessage:message:649593"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQ5NjQ2","node":{"__ref":"ForumReplyMessage:message:649646"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjYyMTA2","node":{"__ref":"ForumReplyMessage:message:662106"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjcyNjU1","node":{"__ref":"ForumReplyMessage:message:672655"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:632661":{"__typename":"Conversation","id":"conversation:632661","solved":false,"topic":{"__ref":"ForumTopicMessage:message:632661"},"lastPostingActivityTime":"2023-08-08T15:32:06.099-07:00","lastPostTime":"2023-08-08T15:32:06.099-07:00","unreadReplyCount":92,"isSubscribed":false},"ModerationData:moderation_data:632661":{"__typename":"ModerationData","id":"moderation_data:632661","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:632661_1":{"__typename":"Revision","id":"revision:632661_1","lastEditTime":"2022-10-29T00:48:54.242-07:00"},"CachedAsset:theme:customTheme1-1739275860871":{"__typename":"CachedAsset","id":"theme:customTheme1-1739275860871","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"DBX_Logo_512-1733312516365.png","imageLastModified":"1733312518563","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"DBLogoLong-1701789450005.png","imageLastModified":"1701789453105","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-300)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-gray-700)","destructiveTextHoverColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"0","radius":"0","radiusLg":"0","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#3DD3EE","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#B4DF1C","blogColor":"#FAD24B","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#B4C8E1","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#F9A34B","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#C8AFF0","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#0061FE","secondary":"#333333","bodyText":"#1A1918","bodyBg":"#F7F5F2","info":"#3080FF","success":"#0F503C","warning":"#845909","danger":"#FA551E","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#C8AFF0","#B4DC19","#F9A34B","#FFAFA5","#3DD3EE","#B4C8E1","#FAD24B","#FA551E"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"SharpGroteskDB Bold","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"28px","h2FontSize":"22px","h3FontSize":"18px","h4FontSize":"16px","h5FontSize":"16px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"0","borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","formTextMarginTop":"4px","textAreaBorderRadius":"0","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Atlas Grotesk Regular","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"DB Sharp Grotesk Variable","styles":[{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["DBSharpGroteskVariable-normal-500.ttf"],"__typename":"CustomFont"},{"source":"SERVER","name":"SharpGroteskDB Bold","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SharpGroteskDBBold-normal-700.woff2","SharpGroteskDBBold-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Atlas Grotesk Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"},{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"ITALIC","weight":"400","__typename":"FontStyleData"},{"style":"ITALIC","weight":"700","__typename":"FontStyleData"}],"assetNames":["AtlasGroteskRegular-normal-400.woff2","AtlasGroteskRegular-normal-700.woff2","AtlasGroteskRegular-italic-400.woff2","AtlasGroteskRegular-italic-700.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1740743306831","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1740743306831","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001018-1740758592644":{"__typename":"CachedAsset","id":"quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001018-1740758592644","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"transparent","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"nodes.widget.nodeActionButtonWidget","className":null,"props":{"buttonAlignment":"right","buttonStyle":"sm","actionButtonTitle":"Start a new discussion","lazyLoad":false,"buttonWidth":"full_width"},"__typename":"QuiltComponent"},{"id":"nodes.widget.nodeInformationWidget","className":null,"props":{"instanceId":null,"useWidgetTitle":true,"viewVariant":{"type":"card","props":{"useNodePostCount":false,"useNodeFollowersCount":false,"useNodeDescription":true,"useNodeTopicsCount":false,"useNodeAction":false,"useNodeMembersCount":false,"useNodeMembershipType":false,"useNodeTitle":false,"useNodeMembersCountText":false,"useNodeMembership":false,"useNodeCreationDate":false,"textAlignment":"center","useWidgetTitle":true,"useNodeOwners":false,"useNodeAvatar":true,"useNodeLatestActivityTime":false,"useClickableCard":false}},"alignment":"center","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Need_more_support","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"Need more support","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"messages.widget.relatedContentWidget","className":null,"props":{"hideIfEmpty":true,"enablePagination":false,"useTitle":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"pageSize":5,"style":"compact","pagerVariant":{"type":"none"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","useAuthorLoginLink":true,"useNodeLink":true,"usePreviewMedia":true,"timeStampType":"postTime","useTextBody":true,"useSolvedBadge":false,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useVideoPreview":false,"portraitClampBodyLines":3,"useCompactSpacing":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"useAuthorLogin":true}},"lazyLoad":false,"panelType":"standard"},"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"pageSize":5,"pagerVariant":{"type":"loadMore"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"postTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"lazyLoad":false,"pagerOption":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"useTitle":true,"addTags":false,"titleContextVariant":"other","showTabs":false,"style":"compact","panelType":"standard","sorts":{"postTime":{"direction":"DESC"}},"pagerOptionCard":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1740743306831","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.YLUzfi.title":"Forum Discussion","section.section-1709130958266.description":"","section.section-1709130958266.title":"","section.section-1720630512544.title":"","section.YLUzfi.description":"","section.jPblZp.description":"","section.message-list.description":"","section.section-1720630512544.description":"","section.jPblZp.title":""},"localOverride":false},"CachedAsset:quiltWrapper:dropbox.prod:Common:en-US-1740415901264":{"__typename":"CachedAsset","id":"quiltWrapper:dropbox.prod:Common:en-US-1740415901264","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"#FA551E","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"links":{"sideLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-10","params":{"categoryId":"101004000"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-12","url":"https://www.dropbox.com/help","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external","url":"https://learn.dropbox.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-13","url":"http://www.dropbox.com/support","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-11","url":"http://www.dropbox.com","target":"BLANK"}],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"101001016","params":{"boardId":"101001016","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001014","params":{"boardId":"101001014","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001013","params":{"boardId":"101001013","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001017","params":{"boardId":"101001017","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001018","params":{"boardId":"101001018","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001020","params":{"boardId":"101001020","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001019","params":{"boardId":"101001019","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001015","params":{"boardId":"101001015","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001012","params":{"boardId":"101001012","categoryId":"101001000"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101001000","params":{"categoryId":"101001000"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"101007-c1","params":{"boardId":"101007C1","categoryId":"101007"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101000041","params":{"categoryId":"101000041"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"101003016","params":{"boardId":"101003016","categoryId":"101007"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101007","params":{"categoryId":"101007"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"dropbox-dash-link","params":{"groupHubId":"Dropbox-Dash"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1010-link","params":{"groupHubId":"1010"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"music-link","params":{"groupHubId":"Music"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"photography-link","params":{"groupHubId":"Photography"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"dropboxfor-mac-o-s12","params":{"groupHubId":"DropboxforMacOS12"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1009-link","params":{"groupHubId":"1009"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1012-link","params":{"groupHubId":"1012"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1007-link","params":{"groupHubId":"1007"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"super-user-link","params":{"groupHubId":"super-user"},"routeName":"GroupHubPage"}],"linkType":"INTERNAL","id":"101010","params":{"categoryId":"101010"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"101002013","params":{"boardId":"101002013","categoryId":"English"},"routeName":"IdeaBoardPage"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-white)","linkHighlightColor":"#0061FE","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"linkTextColor":"var(--lia-bs-gray-700)"},"__typename":"QuiltComponent"},{"id":"custom.widget.Announcement_bar","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-white)","visualEffects":{"showBottomBorder":true},"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"custom.widget.Footer_Community_Home","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":false,"useBackground":true,"title":"Footer","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Custom_Scripts","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Qualtrics","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1740743306831","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Announcement_bar-en-1740416376426":{"__typename":"CachedAsset","id":"component:custom.widget.Announcement_bar-en-1740416376426","value":{"component":{"id":"custom.widget.Announcement_bar","template":{"id":"Announcement_bar","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Announcement_bar","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Need_more_support-en-1740416376426":{"__typename":"CachedAsset","id":"component:custom.widget.Need_more_support-en-1740416376426","value":{"component":{"id":"custom.widget.Need_more_support","template":{"id":"Need_more_support","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Need_more_support","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Footer_Community_Home-en-1740416376426":{"__typename":"CachedAsset","id":"component:custom.widget.Footer_Community_Home-en-1740416376426","value":{"component":{"id":"custom.widget.Footer_Community_Home","template":{"id":"Footer_Community_Home","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer_Community_Home","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Custom_Scripts-en-1740416376426":{"__typename":"CachedAsset","id":"component:custom.widget.Custom_Scripts-en-1740416376426","value":{"component":{"id":"custom.widget.Custom_Scripts","template":{"id":"Custom_Scripts","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Scripts","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Qualtrics-en-1740416376426":{"__typename":"CachedAsset","id":"component:custom.widget.Qualtrics-en-1740416376426","value":{"component":{"id":"custom.widget.Qualtrics","template":{"id":"Qualtrics","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Qualtrics","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1740743306831","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1740743306831","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeActionButtonWidget-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeActionButtonWidget-1740743306831","value":{"defaultActionButtonTitle":"Start a Conversation","actionButton.grouphub.startDiscussion":"Start a Discussion","actionButton.title@board:FORUM":"Start a Discussion","actionButton.title@board:BLOG":"Create a Blog Post","actionButton.title@board:TKB":"Create an Article","actionButton.title@board:OCCASION":"Create an Event","actionButton.title@board:IDEA":"Suggest an Idea","joinGroupHub":"Join Group","join.successHeader":"Welcome","join.successMessage":"You are now a member of this group and are subscribed to updates.","errorMessage":"An unidentified problem occurred during the action you took. Please try again later.","errorHeader":"Error - Action Failed"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeInformationWidget-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeInformationWidget-1740743306831","value":{"WidgetTitle":"About {title}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1740743306831","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1740743306831","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1718368859225":"Latest Ideas","title@instance:1722595940498":"Recent Content","title@instance:1722595986884":"Recent Content","title@instance:GhAQBO":"Recent Content","title@instance:bjQalH":"Recent Content","title@instance:1728316868378":"Posts & Replies"},"localOverride":false},"Idea:board:101002013":{"__typename":"Idea","id":"board:101002013","boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"ideaPolicies":{"__typename":"IdeaPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101004000":{"__typename":"Category","id":"category:101004000","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101003016":{"__typename":"Forum","id":"board:101003016","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101000041":{"__typename":"Category","id":"category:101000041","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101007":{"__typename":"Category","id":"category:101007","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101007C1":{"__typename":"Forum","id":"board:101007C1","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001012":{"__typename":"Forum","id":"board:101001012","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001012","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"View, download, and export","shortTitle":"View, download, and export","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/"},"Forum:board:101001013":{"__typename":"Forum","id":"board:101001013","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001014":{"__typename":"Forum","id":"board:101001014","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001015":{"__typename":"Forum","id":"board:101001015","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001016":{"__typename":"Forum","id":"board:101001016","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001017":{"__typename":"Forum","id":"board:101001017","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001019":{"__typename":"Forum","id":"board:101001019","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001020":{"__typename":"Forum","id":"board:101001020","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Dropbox-Dash":{"__typename":"GroupHub","id":"grouphub:Dropbox-Dash","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Photography":{"__typename":"GroupHub","id":"grouphub:Photography","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Music":{"__typename":"GroupHub","id":"grouphub:Music","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101010":{"__typename":"Category","id":"category:101010","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1007":{"__typename":"GroupHub","id":"grouphub:1007","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1010":{"__typename":"GroupHub","id":"grouphub:1010","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1009":{"__typename":"GroupHub","id":"grouphub:1009","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1012":{"__typename":"GroupHub","id":"grouphub:1012","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:824504":{"__typename":"Conversation","id":"conversation:824504","topic":{"__typename":"ForumTopicMessage","uid":824504},"lastPostingActivityTime":"2025-03-01T05:40:02.366-08:00","solved":false},"ForumTopicMessage:message:824504":{"__typename":"ForumTopicMessage","subject":"Subscription through google play","conversation":{"__ref":"Conversation:conversation:824504"},"id":"message:824504","revisionNum":1,"uid":824504,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__typename":"User","uid":1905121,"login":"nairita","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-03-01T05:40:02.366-08:00","lastPublishTime":"2025-03-01T05:40:02.366-08:00","readOnly":false},"Conversation:conversation:824494":{"__typename":"Conversation","id":"conversation:824494","topic":{"__typename":"ForumTopicMessage","uid":824494},"lastPostingActivityTime":"2025-03-01T03:38:10.651-08:00","solved":false},"ForumTopicMessage:message:824494":{"__typename":"ForumTopicMessage","subject":"Account upgraded but storage remained the same","conversation":{"__ref":"Conversation:conversation:824494"},"id":"message:824494","revisionNum":1,"uid":824494,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__typename":"User","uid":1681585,"login":"Nuthouse85","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-03-01T03:38:10.651-08:00","lastPublishTime":"2025-03-01T03:38:10.651-08:00","readOnly":false},"Conversation:conversation:824487":{"__typename":"Conversation","id":"conversation:824487","topic":{"__typename":"ForumTopicMessage","uid":824487},"lastPostingActivityTime":"2025-03-01T03:48:11.625-08:00","solved":false},"ForumTopicMessage:message:824487":{"__typename":"ForumTopicMessage","subject":"My Dropbox Has An Unused Team In It & I Can't Use My Own Account","conversation":{"__ref":"Conversation:conversation:824487"},"id":"message:824487","revisionNum":1,"uid":824487,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__typename":"User","uid":1802445,"login":"yeswolf","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-03-01T01:43:19.320-08:00","lastPublishTime":"2025-03-01T01:43:19.320-08:00","readOnly":false},"Conversation:conversation:824429":{"__typename":"Conversation","id":"conversation:824429","topic":{"__typename":"ForumTopicMessage","uid":824429},"lastPostingActivityTime":"2025-02-28T13:29:40.968-08:00","solved":false},"ForumTopicMessage:message:824429":{"__typename":"ForumTopicMessage","subject":"I can't see my Seagate hard drive Dropbox Backup offer in my account nor an option to cancel it","conversation":{"__ref":"Conversation:conversation:824429"},"id":"message:824429","revisionNum":2,"uid":824429,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__typename":"User","uid":1905030,"login":"Milestronome","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-02-28T12:42:15.689-08:00","lastPublishTime":"2025-02-28T13:26:37.955-08:00","readOnly":false},"Conversation:conversation:824393":{"__typename":"Conversation","id":"conversation:824393","topic":{"__typename":"ForumTopicMessage","uid":824393},"lastPostingActivityTime":"2025-02-28T07:40:20.326-08:00","solved":false},"ForumTopicMessage:message:824393":{"__typename":"ForumTopicMessage","subject":"Need to cancel an old employee's account, but don't know the password to access it.","conversation":{"__ref":"Conversation:conversation:824393"},"id":"message:824393","revisionNum":2,"uid":824393,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__typename":"User","uid":1904981,"login":"NW2025","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-02-28T07:33:35.795-08:00","lastPublishTime":"2025-02-28T07:35:23.101-08:00","readOnly":false},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1588306":{"__typename":"User","id":"user:1588306","uid":1588306,"login":"fstoolcorp","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-03T13:25:34.757-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"messagesCount":3,"kudosGivenCount":13,"kudosReceivedCount":6,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1588306"},"ForumTopicMessage:message:634035":{"__typename":"ForumTopicMessage","uid":634035,"subject":"Your plan and billing information are managed externally","id":"message:634035","revisionNum":1,"repliesCount":90,"author":{"__ref":"User:user:1588306"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:634035"},"moderationData":{"__ref":"ModerationData:moderation_data:634035"},"postTime":"2022-11-03T13:36:34.053-07:00","lastPublishTime":"2022-11-03T13:36:34.053-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":11228},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:634035"},"Conversation:conversation:634035":{"__typename":"Conversation","id":"conversation:634035","solved":true,"topic":{"__ref":"ForumTopicMessage:message:634035"},"lastPostingActivityTime":"2022-11-23T17:01:22.168-08:00","lastPostTime":"2022-11-23T17:01:22.168-08:00"},"ModerationData:moderation_data:634035":{"__typename":"ModerationData","id":"moderation_data:634035","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:634035":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:634035","relatedMessage":{"__ref":"ForumTopicMessage:message:634035"}},"User:user:1782747":{"__typename":"User","id":"user:1782747","uid":1782747,"login":"pelino","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-12-17T08:08:43.091-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"messagesCount":4,"kudosGivenCount":1,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1782747"},"ForumTopicMessage:message:737621":{"__typename":"ForumTopicMessage","uid":737621,"subject":"Your plan and billing information are managed externally","id":"message:737621","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:1782747"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:737621"},"moderationData":{"__ref":"ModerationData:moderation_data:737621"},"postTime":"2023-12-17T08:12:37.144-08:00","lastPublishTime":"2023-12-18T07:10:12.527-08:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1653},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:737621"},"Conversation:conversation:737621":{"__typename":"Conversation","id":"conversation:737621","solved":true,"topic":{"__ref":"ForumTopicMessage:message:737621"},"lastPostingActivityTime":"2023-12-20T05:39:48.810-08:00","lastPostTime":"2023-12-20T05:39:48.810-08:00"},"ModerationData:moderation_data:737621":{"__typename":"ModerationData","id":"moderation_data:737621","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:737621":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:737621","relatedMessage":{"__ref":"ForumTopicMessage:message:737621"}},"User:user:1463767":{"__typename":"User","id":"user:1463767","uid":1463767,"login":"mboldaker","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-03T12:16:04.179-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"messagesCount":2,"kudosGivenCount":1,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1463767"},"ForumTopicMessage:message:536842":{"__typename":"ForumTopicMessage","uid":536842,"subject":"Change Billings information","id":"message:536842","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:1463767"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:536842"},"moderationData":{"__ref":"ModerationData:moderation_data:536842"},"postTime":"2021-08-03T12:18:39.916-07:00","lastPublishTime":"2021-08-03T12:18:39.916-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2546},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:536842"},"Conversation:conversation:536842":{"__typename":"Conversation","id":"conversation:536842","solved":true,"topic":{"__ref":"ForumTopicMessage:message:536842"},"lastPostingActivityTime":"2023-01-19T01:33:07.216-08:00","lastPostTime":"2023-01-19T01:33:07.216-08:00"},"ModerationData:moderation_data:536842":{"__typename":"ModerationData","id":"moderation_data:536842","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:536842":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:536842","relatedMessage":{"__ref":"ForumTopicMessage:message:536842"}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"User:user:1850":{"__typename":"User","id":"user:1850","uid":1850,"login":"Rich","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"messagesCount":33306,"kudosGivenCount":74,"kudosReceivedCount":8925,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":5432,"entityType":"USER","eventPath":"community:mxpez29397/user:1850"},"User:user:1874920":{"__typename":"User","id":"user:1874920","deleted":false,"uid":1874920,"login":"Time2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-24T05:43:47.234-07:00"}},"ForumTopicMessage:message:796649":{"__typename":"ForumTopicMessage","uid":796649,"id":"message:796649","revisionNum":3,"author":{"__ref":"User:user:1874920"},"readOnly":false,"subject":"I can't update my billing info, as I'm asked to select a different plan.","repliesCount":13},"Conversation:conversation:796649":{"__typename":"Conversation","id":"conversation:796649","solved":false,"topic":{"__ref":"ForumTopicMessage:message:796649"},"lastPostingActivityTime":"2024-10-29T09:48:57.730-07:00","lastPostTime":"2024-10-29T09:48:57.730-07:00"},"ModerationData:moderation_data:796657":{"__typename":"ModerationData","id":"moderation_data:796657","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:796657":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:796657","revisionNum":1,"uid":796657,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:796649"},"conversation":{"__ref":"Conversation:conversation:796649"},"subject":"Re: I can't update my billing info, as I'm asked to select a different plan.","moderationData":{"__ref":"ModerationData:moderation_data:796657"},"postTime":"2024-09-24T06:07:48.231-07:00","lastPublishTime":"2024-09-24T06:07:48.231-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":486},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:796649/message:796657"},"RelatedContentMessage:RelatedContentMessage:796657":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:796657","relatedMessage":{"__ref":"ForumReplyMessage:message:796657"}},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1482754":{"__typename":"User","id":"user:1482754","uid":1482754,"login":"KFernandes12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-10-16T23:11:49.411-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1482754"},"ForumTopicMessage:message:551171":{"__typename":"ForumTopicMessage","uid":551171,"subject":"URGENT NUDE PHOTOS","id":"message:551171","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:1482754"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:551171"},"moderationData":{"__ref":"ModerationData:moderation_data:551171"},"postTime":"2021-10-16T23:14:43.046-07:00","lastPublishTime":"2022-07-26T11:04:47.012-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":14452},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:551171"},"Conversation:conversation:551171":{"__typename":"Conversation","id":"conversation:551171","solved":true,"topic":{"__ref":"ForumTopicMessage:message:551171"},"lastPostingActivityTime":"2022-07-26T11:04:47.012-07:00","lastPostTime":"2021-10-17T06:32:22.769-07:00"},"ModerationData:moderation_data:551171":{"__typename":"ModerationData","id":"moderation_data:551171","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:551171":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:551171","relatedMessage":{"__ref":"ForumTopicMessage:message:551171"}},"QueryVariables:TopicReplyList:message:632661:1":{"__typename":"QueryVariables","id":"TopicReplyList:message:632661:1","value":{"id":"message:632661","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/Navbar-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1740743306831","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and organize","101001014":"Create, upload, and share","101001015":"Storage Space","101001016":"Apps and Installations","101001017":"Integrations","101001018":"Plans and Subscriptions","101001019":"Settings and Preferences","101001020":"Security and Permissions","101002013":"Ideas","101003016":"Desktop client builds","102001000":"Poser une question","community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","migrated-link-9":"日本語","external-1":"Languages","german":"Deutsch","102009-g1":"Nouvel utilisateur","migrated-link-7":"Español","migrated-link-8":"Português","1007-link":"Business Team Members","Common_vyFqRl-107009-g1-link":"始める","migrated-link-1":"Discover","migrated-link-2":"Ideas","migrated-link-0":"Help","migrated-link-5":"Français","migrated-link-6":"Deutsch","dropbox-ai":"Dropbox AI","migrated-link-3":"Groups","migrated-link-4":"🌎","photographers":"Photographers","group-hub-test":"Group Hub Test","1010-link":"Dropbox for Beginners","japanese":"日本語","Common_sMrFGY-104009-g1-link":"Primeros pasos","english":"English","multiple-sections-group":"Multiple Sections Group","french":"Français","music-link":"Musicians","plans-and-subscriptions":"Plans and Subscriptions","tips-and-tricks":"Tips & Tricks","dropbox-dash-link":"Dropbox Dash","dropboxfor-mac-o-s12-link":"Dropbox for macOS","Common_iAojxi-german-link":"Deutsche Community","delete-edit-organize":"Delete, edit, and organize","mxpez29397":"Languages","secret-hidden-group":"Secret Hidden Group","external":"↗ Learn","view-download-and-export":"View, download, and export","integrations":"Integrations","Common_iAojxi-103001000-link":"Eine Frage stellen","Common_sMrFGY-spanish-link":"Comunidad española","security-and-permissions-1":"Settings and Preferences","1012-link":"Dropbox/Microsoft Co-Authoring Beta","musicians":"Musicians","security-and-permissions":"Security and Permissions","do-more-with-dropbox":"Do more with Dropbox","1009-link":"Dropbox Replay","create-upload-share":"Create, upload, and share","Common_vyFqRl-japanese-link":"日本人コミュニティ","Common_eXiQWm-105009-g1-link":"Introdução","migrated-link-12":"↗ Help Center","developer-and-api":"Developer & API","migrated-link-13":"↗ Contact Support","Common_tzjwoh-102009-g1-link":"Nouvel utilisateur","closed-group-test":"Closed Group Test","Common_vyFqRl-107001000-link":"質問する","closed-gourp":"Closed Group","dropbox-dash-beta":"Dropbox Dash Beta","portuguese":"Português","storage-space":"Storage Space","spanish":"Español","Common_eXiQWm-portuguese-link":"Comunidade Portuguesa","test-open-group":"Open Group","apps-and-installations":"Apps and Installations","migrated-link-10":"About the Community","test-group":"Test Group","dropboxfor-mac-o-s12":"Dropbox for MacOS","migrated-link-11":"↗ Dropbox","Common_tzjwoh-102001000-link":"Poser une question","Common_iAojxi-103009-g1-link":"Erste Schritte","Common_tzjwoh-french-link":"Communauté française","intl":"Languages","desktop-client-builds":"Desktop client builds","dropbox-for-macos":"Dropbox for macOS","photography-link":"Photographers","Common_eXiQWm-105001000-link":"Faça uma pergunta","super-user-link":"Super User","Common_sMrFGY-104001000-link":"Haz una pregunta","101007-c1":"Tips & tricks"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1740743306831","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1740743306831","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1740743306831","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/languages/UseLanguageText-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/languages/UseLanguageText-1740743306831","value":{"UseLanguageText.language.ar-AE.label":"Arabic","UseLanguageText.language.bg-BG.label":"Bulgarian","UseLanguageText.language.ca-AD.label":"Catalan","UseLanguageText.language.cs-CZ.label":"Czech","UseLanguageText.language.da-DK.label":"Danish","UseLanguageText.language.de-DE.label":"German","UseLanguageText.language.el-GR.label":"Greek","UseLanguageText.language.en-GB.label":"English (UK)","UseLanguageText.language.en-US.label":"English (US)","UseLanguageText.language.es-ES.label":"Spanish","UseLanguageText.language.es-MX.label":"Spanish (Mexican)","UseLanguageText.language.et-EE.label":"Estonian","UseLanguageText.language.fa-IR.label":"Persian (Farsi)","UseLanguageText.language.fi-FI.label":"Finnish","UseLanguageText.language.fr-FR.label":"French","UseLanguageText.language.he-IL.label":"Hebrew (modern)","UseLanguageText.language.hr-HR.label":"Croatian","UseLanguageText.language.hu-HU.label":"Hungarian","UseLanguageText.language.in-ID.label":"Indonesian","UseLanguageText.language.it-IT.label":"Italian","UseLanguageText.language.ja-JP.label":"Japanese","UseLanguageText.language.ko-KR.label":"Korean","UseLanguageText.language.lt-LT.label":"Lithuanian","UseLanguageText.language.lv-LV.label":"Latvian","UseLanguageText.language.ms-MY.label":"Malay","UseLanguageText.language.nl-NL.label":"Dutch","UseLanguageText.language.no-NO.label":"Norwegian","UseLanguageText.language.pl-PL.label":"Polish","UseLanguageText.language.pt-BR.label":"Portuguese (Brazilian)","UseLanguageText.language.pt-PT.label":"Portuguese","UseLanguageText.language.ro-RO.label":"Romanian","UseLanguageText.language.ru-RU.label":"Russian","UseLanguageText.language.sk-SK.label":"Slovak","UseLanguageText.language.sq-AL.label":"Albanian","UseLanguageText.language.sv-SE.label":"Swedish","UseLanguageText.language.th-TH.label":"Thai","UseLanguageText.language.tr-TR.label":"Turkish","UseLanguageText.language.uk-UA.label":"Ukrainian","UseLanguageText.language.vi-VN.label":"Vietnamese","UseLanguageText.language.zh-CN.label":"Chinese (Simplified)","UseLanguageText.language.zh-TW.label":"Chinese (Traditional)"},"localOverride":false},"CachedAsset:text:en_US-components/languages/LanguagePicker-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/languages/LanguagePicker-1740743306831","value":{"dropdown.title":"Language selector","selected.language":"Currently selected language","toast.successMessage":"Go to the {newLanguage} community Switch back to {oldLanguage}","toast.successTitle":"Language Changed to {language}","toast.failureTitle":"Error - Action Failed","toast.failureMessage":"An unidentified problem occurred during the action you took. Please try again later."},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1740743306831","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1740743306831","value":{"title.login":"Log in","title.registration":"Sign up","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Log in"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1740743306831","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1740743306831","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1740743306831","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1740743306831","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1740743306831","value":{"title":"Query Handler"},"localOverride":false},"Category:category:German":{"__typename":"Category","id":"category:German","displayId":"German"},"Category:category:Portuguese":{"__typename":"Category","id":"category:Portuguese","displayId":"Portuguese"},"Category:category:Spanish":{"__typename":"Category","id":"category:Spanish","displayId":"Spanish"},"Category:category:French":{"__typename":"Category","id":"category:French","displayId":"French"},"Category:category:Japanese":{"__typename":"Category","id":"category:Japanese","displayId":"Japanese"},"User:user:1586265":{"__typename":"User","id":"user:1586265","uid":1586265,"login":"TargetMain2022","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-27T14:54:49.564-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1586265"},"ModerationData:moderation_data:632385":{"__typename":"ModerationData","id":"moderation_data:632385","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ForumReplyMessage:message:632385":{"__typename":"ForumReplyMessage","uid":632385,"id":"message:632385","revisionNum":1,"author":{"__ref":"User:user:1586265"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:632385"},"body":"

I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

 

You can’t update your billing information because Credit Card doesn’t support the currency None

 

The account is a UK account, the card is a UK registered card and address...ideas?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2022-10-27T14:57:54.284-07:00","lastPublishTime":"2022-10-27T14:57:54.284-07:00","metrics":{"__typename":"MessageMetrics","views":3341},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:632385","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDYzMjQ0Nyw2MzI0NDc","node":{"__ref":"ForumReplyMessage:message:632447"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:632447":{"__typename":"ModerationData","id":"moderation_data:632447","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:632447":{"__typename":"ForumReplyMessage","uid":632447,"id":"message:632447","revisionNum":1,"author":{"__ref":"User:user:330248"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:632385"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:632447"},"body":"

Hi TargetMain2022, thanks for bringing this to our attention.

\n

 

\n

Do you see any successful receipts (not invoices) of payment on this page?

\n

 

\n

This will help me to assist further!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"postTime":"2022-10-28T00:51:07.843-07:00","lastPublishTime":"2022-10-28T00:51:07.843-07:00","metrics":{"__typename":"MessageMetrics","views":3326},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:632447","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzMjk0Miw2MzI5NDI","node":{"__ref":"ForumReplyMessage:message:632942"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:632942":{"__typename":"ModerationData","id":"moderation_data:632942","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:632942":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1586265"},"id":"message:632942","revisionNum":1,"uid":632942,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:632447"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:632942"},"body":"

Hi Jay

 

Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"185","kudosSumWeight":0,"repliesCount":1,"postTime":"2022-10-31T02:55:59.085-07:00","lastPublishTime":"2022-10-31T02:55:59.085-07:00","metrics":{"__typename":"MessageMetrics","views":3301},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:632942","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:632917":{"__typename":"ModerationData","id":"moderation_data:632917","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:632917":{"__typename":"ForumReplyMessage","uid":632917,"id":"message:632917","revisionNum":1,"author":{"__ref":"User:user:330248"},"readOnly":true,"repliesCount":29,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:632917"},"body":"

Hi sarasvanberg, thanks for bringing this to our attention.

\n

 

\n

Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?

\n

 

\n

Which country (and currency) are you upgrading from?

\n

 

\n

This will help me to assist further!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-10-31T01:26:01.043-07:00","lastPublishTime":"2022-10-31T01:26:01.043-07:00","metrics":{"__typename":"MessageMetrics","views":3451},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:632917","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDYzMzE5OCw2MzMxOTg","node":{"__ref":"ForumReplyMessage:message:633198"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:633198":{"__typename":"ModerationData","id":"moderation_data:633198","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1446775":{"__typename":"User","id":"user:1446775","uid":1446775,"login":"Nancy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1446775"},"ForumReplyMessage:message:633198":{"__typename":"ForumReplyMessage","uid":633198,"id":"message:633198","revisionNum":1,"author":{"__ref":"User:user:1586685"},"readOnly":true,"repliesCount":28,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:632917"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:633198"},"body":"

Hi,

 

From the site on my computer (macos), here is a scrrenshot of the error message.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":0,"postTime":"2022-10-31T22:16:45.316-07:00","lastPublishTime":"2022-10-31T22:16:45.316-07:00","metrics":{"__typename":"MessageMetrics","views":3459},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:633198","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzMzM1Nyw2MzMzNTc","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzMzM1Nyw2MzMzNTc","node":{"__ref":"ForumReplyMessage:message:633357"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:633357":{"__typename":"ModerationData","id":"moderation_data:633357","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:633357":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:633357","revisionNum":1,"uid":633357,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:633198"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:633357"},"body":"

Hey sarasvanberg!

\n

 

\n

Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"repliesCount":3,"postTime":"2022-11-01T10:11:51.622-07:00","lastPublishTime":"2022-11-01T10:11:51.622-07:00","metrics":{"__typename":"MessageMetrics","views":3418},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:633357","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1589420":{"__typename":"User","id":"user:1589420","uid":1589420,"login":"BigAndyA","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-07T08:10:38.136-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1589420"},"ModerationData:moderation_data:634838":{"__typename":"ModerationData","id":"moderation_data:634838","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:634838":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1589420"},"id":"message:634838","revisionNum":1,"uid":634838,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:634838"},"body":"

My credit card was hacked and I need to update the information.  When I try, I get this message;

 

You can’t update your billing information because Credit Card doesn’t support None currency.

 

I've tried both a MasterCard and Visa but get the same message with both cards.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-07T08:14:22.564-08:00","lastPublishTime":"2022-11-07T08:14:22.564-08:00","metrics":{"__typename":"MessageMetrics","views":1472},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:634838","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1591917":{"__typename":"User","id":"user:1591917","uid":1591917,"login":"Peter1944","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-15T17:15:19.735-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1591917"},"ModerationData:moderation_data:637019":{"__typename":"ModerationData","id":"moderation_data:637019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:637019":{"__typename":"ForumReplyMessage","uid":637019,"id":"message:637019","revisionNum":1,"author":{"__ref":"User:user:1591917"},"readOnly":true,"repliesCount":19,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:637019"},"body":"

Updating my credit card details

I am trying to upgrade my credit card details

When i type in the details of my Amex card which I have been  using for some years

I get a message saying \"You can't update your billing information because Credit Card doesn't support None Currency

Why is this please

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-11-15T17:22:04.961-08:00","lastPublishTime":"2022-11-15T17:22:04.961-08:00","metrics":{"__typename":"MessageMetrics","views":1391},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:637019","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDYzNzE3Nyw2MzcxNzc","node":{"__ref":"ForumReplyMessage:message:637177"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:637177":{"__typename":"ModerationData","id":"moderation_data:637177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:637177":{"__typename":"ForumReplyMessage","uid":637177,"id":"message:637177","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":true,"repliesCount":18,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:637019"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:637177"},"body":"

Hey Peter1944, thanks for letting us know about this.

\n

 

\n

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

\n

 

\n

Can you try doing the same from a different browser, to see if it works?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-11-16T06:42:05.589-08:00","lastPublishTime":"2022-11-16T06:42:05.589-08:00","metrics":{"__typename":"MessageMetrics","views":1356},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:637177","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzNzIzMSw2MzcyMzE","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzNzIzMSw2MzcyMzE","node":{"__ref":"ForumReplyMessage:message:637231"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:637231":{"__typename":"ModerationData","id":"moderation_data:637231","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:637231":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1589420"},"id":"message:637231","revisionNum":1,"uid":637231,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:637177"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:637231"},"body":"

It was to renew after my original card was compromised.  I tried it on Chrome and MS Edge.  I also tried two different cards, one a visa nd the second a MasterCard.  Nothing worked.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"198","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-11-16T10:14:09.353-08:00","lastPublishTime":"2022-11-16T10:14:09.353-08:00","metrics":{"__typename":"MessageMetrics","views":1344},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:637231","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1596993":{"__typename":"User","id":"user:1596993","uid":1596993,"login":"JCR8","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-03T03:09:51.908-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1596993"},"ModerationData:moderation_data:641231":{"__typename":"ModerationData","id":"moderation_data:641231","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:641231":{"__typename":"ForumReplyMessage","uid":641231,"id":"message:641231","revisionNum":1,"author":{"__ref":"User:user:1596993"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:641231"},"body":"

Hi there, 

I have been sent an Update your billing information only to find that the existing card is until 2025!  My account has been downgraded for no reason at all and I have tried and tried to send an email to customer support to ask what the problem is and I get sent on a bizarre circular journey only to arrive back where I started!  I even tried to hilariously update a valid card with another valid card only to be told that my \"You can't update your billing information because Credit Card doesn't support None currency.\" Really? 

 

If someone can help with an email address for customer support so I can get this infuriating problem resolved I would be SO grateful! 

 

Yours in quiet desperation.....

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-12-03T03:26:22.498-08:00","lastPublishTime":"2022-12-03T03:26:22.498-08:00","metrics":{"__typename":"MessageMetrics","views":1053},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:641231","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY0MTczOSw2NDE3Mzk","node":{"__ref":"ForumReplyMessage:message:641739"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:641739":{"__typename":"ModerationData","id":"moderation_data:641739","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:641739":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:641739","revisionNum":1,"uid":641739,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:641231"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:641739"},"body":"

Hi JCR8, thanks for bringing this to our attention.

\n

 

\n

Could you check what plan you're currently on according to this page?

\n

 

\n

What is your current billing location, and what currency are you trying to pay in?

\n

 

\n

This will help me to assist further!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-05T17:10:32.537-08:00","lastPublishTime":"2022-12-05T17:10:32.537-08:00","metrics":{"__typename":"MessageMetrics","views":1014},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:641739","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1606938":{"__typename":"User","id":"user:1606938","uid":1606938,"login":"iien","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-08T17:26:34.129-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1606938"},"ModerationData:moderation_data:649593":{"__typename":"ModerationData","id":"moderation_data:649593","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:649593":{"__typename":"ForumReplyMessage","uid":649593,"id":"message:649593","revisionNum":1,"author":{"__ref":"User:user:1606938"},"readOnly":true,"repliesCount":7,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:649593"},"body":"

Dear whom it may concern,

 

The message \"You can't upload your billing information because Credit Card doesn't support None currency\" keeps popping up when trying to update my billing information to a corporate card.

This card had no problem with paying in USD, etc. So I am confused as to why its not working with dropbox.

Can you give me the solution to this problem?

 

Thank you in advance!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-01-10T00:40:43.936-08:00","lastPublishTime":"2023-01-10T00:40:43.936-08:00","metrics":{"__typename":"MessageMetrics","views":972},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:649593","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY0OTY2Niw2NDk2NjY","node":{"__ref":"ForumReplyMessage:message:649666"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:649666":{"__typename":"ModerationData","id":"moderation_data:649666","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:649666":{"__typename":"ForumReplyMessage","uid":649666,"id":"message:649666","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":true,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:649593"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:649666"},"body":"

Hi again, iien!

\n

 

\n

I moved your post to this relevant thread.

\n

 

\n

Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?

\n

 

\n

Have you tried using a different browser or a private browsing window, to see if that helps?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-01-10T05:43:17.714-08:00","lastPublishTime":"2023-01-10T05:43:17.714-08:00","metrics":{"__typename":"MessageMetrics","views":950},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:649666","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY0OTk1MSw2NDk5NTE","node":{"__ref":"ForumReplyMessage:message:649951"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:649951":{"__typename":"ModerationData","id":"moderation_data:649951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:649951":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1606938"},"id":"message:649951","revisionNum":1,"uid":649951,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:649666"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:649951"},"body":"

Hello 🙂

The current billing location is South Korea and the currency that I am trying to pay in is USD.

I tried to update my billing information on chrome, internet explorer to no avail. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"repliesCount":5,"postTime":"2023-01-10T16:35:20.571-08:00","lastPublishTime":"2023-01-10T16:35:20.571-08:00","metrics":{"__typename":"MessageMetrics","views":923},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:649951","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1607428":{"__typename":"User","id":"user:1607428","uid":1607428,"login":"HannahT","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-10T04:53:00.341-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1607428"},"ModerationData:moderation_data:649646":{"__typename":"ModerationData","id":"moderation_data:649646","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:649646":{"__typename":"ForumReplyMessage","uid":649646,"id":"message:649646","revisionNum":1,"author":{"__ref":"User:user:1607428"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:649646"},"body":"

I need to change my visa card details, but it won't accept it.  Something to do with the currency being \"none\".  I don't have a paypal account.  How can I pay?  This is really urgent

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"204","kudosSumWeight":0,"postTime":"2023-01-10T04:56:19.624-08:00","lastPublishTime":"2023-01-10T04:56:19.624-08:00","metrics":{"__typename":"MessageMetrics","views":958},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:649646","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY0OTY4NSw2NDk2ODU","node":{"__ref":"ForumReplyMessage:message:649685"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:649685":{"__typename":"ModerationData","id":"moderation_data:649685","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:649685":{"__typename":"ForumReplyMessage","uid":649685,"id":"message:649685","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:649646"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:649685"},"body":"

Hi HannahT, welcome to our Community! 

\n

 

\n

Which country (and currency) are you upgrading from?

\n

 

\n

It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. 

\n

 

\n

Keep me posted, and we'll take it from there!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-01-10T06:18:10.870-08:00","lastPublishTime":"2023-01-10T06:18:10.870-08:00","metrics":{"__typename":"MessageMetrics","views":944},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:649685","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY1MDAzOCw2NTAwMzg","node":{"__ref":"ForumReplyMessage:message:650038"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:650038":{"__typename":"ModerationData","id":"moderation_data:650038","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:650038":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1607428"},"id":"message:650038","revisionNum":1,"uid":650038,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:649685"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:650038"},"body":"

Hi,

I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.

I am paying from United Kingdom but the message keeps saying  ' This card does not accept none currency'?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2023-01-11T02:29:28.390-08:00","lastPublishTime":"2023-01-11T02:29:28.390-08:00","metrics":{"__typename":"MessageMetrics","views":897},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:650038","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1624375":{"__typename":"User","id":"user:1624375","uid":1624375,"login":"Azzamsheer","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-21T22:02:45.818-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1624375"},"ModerationData:moderation_data:662106":{"__typename":"ModerationData","id":"moderation_data:662106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:662106":{"__typename":"ForumReplyMessage","uid":662106,"id":"message:662106","revisionNum":1,"author":{"__ref":"User:user:1624375"},"readOnly":true,"repliesCount":19,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:662106"},"body":"

I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:

 

\"You can’t update your billing information because Credit Card doesn’t support None currency.\"

 

I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.

 

Please advise.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-02-21T22:30:53.221-08:00","lastPublishTime":"2023-02-21T22:30:53.221-08:00","metrics":{"__typename":"MessageMetrics","views":881},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:662106","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY2MjExNCw2NjIxMTQ","node":{"__ref":"ForumReplyMessage:message:662114"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY2MjExNCw2NjI0MTg","node":{"__ref":"ForumReplyMessage:message:662418"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:662114":{"__typename":"ModerationData","id":"moderation_data:662114","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:662114":{"__typename":"ForumReplyMessage","uid":662114,"id":"message:662114","revisionNum":1,"author":{"__ref":"User:user:330248"},"readOnly":true,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:662106"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:662114"},"body":"

Hi Azzamsheer, thanks for bringing this to our attention.

\n

 

\n

What is your current location, and what currency are you trying to pay in?

\n

 

\n

Could you attach a screenshot showing this error, while hiding any personal information?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-02-21T23:26:20.509-08:00","lastPublishTime":"2023-02-21T23:26:20.509-08:00","metrics":{"__typename":"MessageMetrics","views":764},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:662114","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY2MjExNiw2NjIxMTY","node":{"__ref":"ForumReplyMessage:message:662116"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:662116":{"__typename":"ModerationData","id":"moderation_data:662116","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:662116":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1624375"},"id":"message:662116","revisionNum":2,"uid":662116,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:662114"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:662116"},"body":"

Hi Jay,

 

Thank you for your reply.

 

I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

 

Please find the screenshot link I am getting after submitting my new credit card details.

[Removed as per Community Guidelines]

 

 

Regards

Azzam

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":7,"postTime":"2023-02-21T23:42:50.510-08:00","lastPublishTime":"2023-02-22T01:04:23.313-08:00","metrics":{"__typename":"MessageMetrics","views":757},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:662116","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1624605":{"__typename":"User","id":"user:1624605","uid":1624605,"login":"jlsdunn","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-22T11:51:55.507-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1624605"},"ModerationData:moderation_data:662418":{"__typename":"ModerationData","id":"moderation_data:662418","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:662418":{"__typename":"ForumReplyMessage","uid":662418,"id":"message:662418","revisionNum":2,"author":{"__ref":"User:user:1624605"},"readOnly":true,"repliesCount":9,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:662106"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:662418"},"body":"

I keep getting the message: \"You can’t update your billing information because Credit Card doesn’t support None currency\" when I try to update my billing information. 

 

What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message. 

 

I need help.

 

Thank you,

Jennifer Dunn

[removed per the Dropbox Community Guidelines]

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-02-22T11:54:53.340-08:00","lastPublishTime":"2023-02-22T12:10:02.028-08:00","metrics":{"__typename":"MessageMetrics","views":714},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:662418","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY2MjQ1OSw2NjI0NTk","node":{"__ref":"ForumReplyMessage:message:662459"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:662459":{"__typename":"ModerationData","id":"moderation_data:662459","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:662459":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:662459","revisionNum":1,"uid":662459,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:662418"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:662459"},"body":"

Hey jlsdunn, sorry to see you're having this issue.

\n

 

\n

Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"168","kudosSumWeight":0,"repliesCount":8,"postTime":"2023-02-22T14:29:24.903-08:00","lastPublishTime":"2023-02-22T14:29:24.903-08:00","metrics":{"__typename":"MessageMetrics","views":708},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:662459","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNTItNVN6WlR6\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNTItNVN6WlR6","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:52":{"__typename":"Rank","id":"rank:52","position":4,"name":"Dropbox Engineer","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNTItNVN6WlR6\"}"},"rankStyle":"TEXT"},"User:user:1653213":{"__typename":"User","id":"user:1653213","uid":1653213,"login":"kli_dbx","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-29T10:48:46.096-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:52"},"entityType":"USER","eventPath":"community:mxpez29397/user:1653213"},"ModerationData:moderation_data:672655":{"__typename":"ModerationData","id":"moderation_data:672655","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1734187":{"__typename":"User","id":"user:1734187","uid":1734187,"login":"Evan ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-08T15:14:59.329-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1734187"},"ForumReplyMessage:message:672655":{"__typename":"ForumReplyMessage","uid":672655,"id":"message:672655","revisionNum":1,"author":{"__ref":"User:user:1653213"},"readOnly":true,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:632661"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:672655"},"body":"

Issue has been identified and fix will roll out within a few days. Sorry for the inconvenience!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"97","kudosSumWeight":1,"postTime":"2023-03-29T12:22:03.964-07:00","lastPublishTime":"2023-03-29T12:22:03.964-07:00","metrics":{"__typename":"MessageMetrics","views":720},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:672655","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNDk1OCw3MDQ5NTg","node":{"__ref":"ForumReplyMessage:message:704958"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:704958":{"__typename":"ModerationData","id":"moderation_data:704958","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:704958":{"__typename":"ForumReplyMessage","uid":704958,"id":"message:704958","revisionNum":1,"author":{"__ref":"User:user:1734187"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:672655"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:704958"},"body":"This was fake news you never did a fix","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"postTime":"2023-08-08T15:17:06.257-07:00","lastPublishTime":"2023-08-08T15:17:06.257-07:00","metrics":{"__typename":"MessageMetrics","views":349},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:704958","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDcwNDk2MCw3MDQ5NjA","node":{"__ref":"ForumReplyMessage:message:704960"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:704960":{"__typename":"ModerationData","id":"moderation_data:704960","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:704960":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1734187"},"id":"message:704960","revisionNum":1,"uid":704960,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:704958"},"conversation":{"__ref":"Conversation:conversation:632661"},"subject":"Re: Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:704960"},"body":"Why do you not want people's money. It's wild that I see thousands of people here have this none currency glitch.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"113","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-08-08T15:18:21.530-07:00","lastPublishTime":"2023-08-08T15:18:21.530-07:00","metrics":{"__typename":"MessageMetrics","views":347},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:632661/message:704960","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740743306831","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1740743306831","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1740743306831","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1740743306831","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1740743306831","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1740743306831","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1740743306831","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1740743306831","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1740743306831","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1740743306831","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1740743306831","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1740743306831","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1740743306831","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1740743306831","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1740743306831","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740743306831","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1740743306831","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1740743306831","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1740743306831","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1740743306831","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740743306831":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1740743306831","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001018","messageSubject":"urgent-cant-update-my-billing-information","messageId":"632661"},"buildId":"UtG3-Pbti3STtL2t_tPEH","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}