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Hi,

Im trying to update my credit card, but I get the following erro message when trying to do so:

You can’t update your billing information because Credit Card doesn’t support None currency.\"

","body@stringLength":"245","rawBody":"

Hi,

Im trying to update my credit card, but I get the following erro message when trying to do so:

You can’t update your billing information because Credit Card doesn’t support None currency.\"

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Im trying to update my credit card, but I get the following erro message when trying to do so: \" You can’t update your billing information because Credit Card doesn’t support None curr...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjMyMzg1","node":{"__ref":"ForumReplyMessage:message:632385"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjMyOTE3","node":{"__ref":"ForumReplyMessage:message:632917"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjM0ODM4","node":{"__ref":"ForumReplyMessage:message:634838"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjM3MDE5","node":{"__ref":"ForumReplyMessage:message:637019"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQxMjMx","node":{"__ref":"ForumReplyMessage:message:641231"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQ5NTkz","node":{"__ref":"ForumReplyMessage:message:649593"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjQ5NjQ2","node":{"__ref":"ForumReplyMessage:message:649646"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjYyMTA2","node":{"__ref":"ForumReplyMessage:message:662106"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2MzIzODUsNjcyNjU1","node":{"__ref":"ForumReplyMessage:message:672655"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:632661":{"__typename":"Conversation","id":"conversation:632661","solved":false,"topic":{"__ref":"ForumTopicMessage:message:632661"},"lastPostingActivityTime":"2023-08-08T15:32:06.099-07:00","lastPostTime":"2023-08-08T15:32:06.099-07:00","unreadReplyCount":92,"isSubscribed":false},"ModerationData:moderation_data:632661":{"__typename":"ModerationData","id":"moderation_data:632661","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:632661_1":{"__typename":"Revision","id":"revision:632661_1","lastEditTime":"2022-10-29T00:48:54.242-07:00"},"CachedAsset:theme:customTheme1-1739276413664":{"__typename":"CachedAsset","id":"theme:customTheme1-1739276413664","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Urgent, cant update my billing information","moderationData":{"__ref":"ModerationData:moderation_data:632385"},"body":"

I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

You can’t update your billing information because Credit Card doesn’t support the currency None

The account is a UK account, the card is a UK registered card and address...ideas?

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Hi TargetMain2022, thanks for bringing this to our attention.

Do you see any successful receipts (not invoices) of payment on this page?

This will help me to assist further!

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Hi Jay

Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

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Hi sarasvanberg, thanks for bringing this to our attention.

Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?

Which country (and currency) are you upgrading from?

This will help me to assist further!

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Hi,

From the site on my computer (macos), here is a scrrenshot of the error message.

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Hey sarasvanberg!

Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

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My credit card was hacked and I need to update the information. When I try, I get this message;

You can’t update your billing information because Credit Card doesn’t support None currency.

I've tried both a MasterCard and Visa but get the same message with both cards.

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Updating my credit card details

I am trying to upgrade my credit card details

When i type in the details of my Amex card which I have been using for some years

I get a message saying \"You can't update your billing information because Credit Card doesn't support None Currency

Why is this please

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Hey Peter1944, thanks for letting us know about this.

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

Can you try doing the same from a different browser, to see if it works?

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It was to renew after my original card was compromised. I tried it on Chrome and MS Edge. I also tried two different cards, one a visa nd the second a MasterCard. Nothing worked.

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Hi there,

I have been sent an Update your billing information only to find that the existing card is until 2025! My account has been downgraded for no reason at all and I have tried and tried to send an email to customer support to ask what the problem is and I get sent on a bizarre circular journey only to arrive back where I started! I even tried to hilariously update a valid card with another valid card only to be told that my \"You can't update your billing information because Credit Card doesn't support None currency.\" Really?

If someone can help with an email address for customer support so I can get this infuriating problem resolved I would be SO grateful!

Yours in quiet desperation.....

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Hi JCR8, thanks for bringing this to our attention.

Could you check what plan you're currently on according to this page?

What is your current billing location, and what currency are you trying to pay in?

This will help me to assist further!

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Dear whom it may concern,

The message \"You can't upload your billing information because Credit Card doesn't support None currency\" keeps popping up when trying to update my billing information to a corporate card.

This card had no problem with paying in USD, etc. So I am confused as to why its not working with dropbox.

Can you give me the solution to this problem?

Thank you in advance!

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Hi again, iien!

I moved your post to this relevant thread.

Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?

Have you tried using a different browser or a private browsing window, to see if that helps?

Hello 🙂

The current billing location is South Korea and the currency that I am trying to pay in is USD.

I tried to update my billing information on chrome, internet explorer to no avail.

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I need to change my visa card details, but it won't accept it. Something to do with the currency being \"none\". I don't have a paypal account. How can I pay? This is really urgent

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Hi HannahT, welcome to our Community!

Which country (and currency) are you upgrading from?

It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether.

Keep me posted, and we'll take it from there!

Hi,

I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.

I am paying from United Kingdom but the message keeps saying ' This card does not accept none currency'?

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I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:

\"You can’t update your billing information because Credit Card doesn’t support None currency.\"

I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.

Please advise.

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Hi Azzamsheer, thanks for bringing this to our attention.

What is your current location, and what currency are you trying to pay in?

Could you attach a screenshot showing this error, while hiding any personal information?

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Hi Jay,

Thank you for your reply.

I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

Please find the screenshot link I am getting after submitting my new credit card details.

[Removed as per Community Guidelines]

Regards

Azzam

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I keep getting the message: \"You can’t update your billing information because Credit Card doesn’t support None currency\" when I try to update my billing information.

What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message.

I need help.

Thank you,

Jennifer Dunn

[removed per the Dropbox Community Guidelines]

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Hey jlsdunn, sorry to see you're having this issue.

Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

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Issue has been identified and fix will roll out within a few days. Sorry for the inconvenience!

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