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Forum Discussion
Upgraded Plan Not Reflected
My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does not correct the problem. Please help!
I heard that because she made the purchase on a different computer than the one I am on, there may be a Dropbox issue that doesn't allow my computer to register the upgrade. Really need help soon as I have work to get done!
Hope you're doing well, MCSquared22.
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
- Jay
Dropbox Staff
Hi keikokumagai, thanks for contacting us!
There isn't a 1 TB plan any more, as Dropbox Plus is now a 2 TB plan.
Could you confirm that you're definitely not on a Plus plan by checking out this page on your account?
This will help me to assist further!- Hi Jay, I mistakenly said my account was updated to 1 TB--you're right, it was 2 TB. I received an email from DB on 12/2 saying payment was received and my account has been upgraded to 2 TB (Transaction ID: [Removed as per Community Guidelines]). The upgrade did NOT happen, so can you please make sure the charge of $11.99 did not go through?
My colleague upgraded my account again to 2 TB today (Transaction ID: [Removed as per Community Guidelines]), and this time, the upgrade actually went through. Please let your tech dept know about this problem. It caused a lot of wasted time on our end trying to solve the issue. Thanks.- JayDo you see the payment on your account here with a confirmed receipt? If so, the upgrade should appear on the plan page.
You can also use the card lookup tool to see if the upgrade was made on another Dropbox account.
- According to subscriptions list, the subscription is there, but the app has not been updated to this status. When I press the upgrade button, it says I already have a subscription. I then get an app error message. How can I fix this? I can’t talk to support about this because the app says I’m not upgraded.
- Hi everyone,
I upgraded my Dropbox to plus via Apple Pay. The amount was deducted from my back account so payment went through yet my account is still the free version.
Any way to get through to Dropbox as the free version doesn’t qualify me for help from customer service only the ChatBot - I have a subscription to the plus plan but my app says I don’t and am out of room. FYI it’s thru Apple iOS and not sure how to connect all accounts. I guess that’s two separate issues but I cannot figure out which if any account has the plus plan active.
- Jay
Hi Jefflebowski, I've merged you to this thread, could you try the steps in the solution provided to see if they help?
