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jpark134's avatar
jpark134
New member | Level 2
2 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
Billing
Payments
Web
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi Mrbtailor  

 

Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.). 

Mrbtailor 's avatar
Mrbtailor
Helpful | Level 5
9 months ago
Appreciate that Mark. So I won't lose my hundreds of files that I have stored in my Dropbox?? I have over 172 gigs were of content in my Dropbox I could lose that I have no where else to put it. That's what I'm afraid of if I do what you said!

Thank you again Mark,

Mrbtailor
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    Hi

    No you wont. It will basically stop syncing and say 'you are over quota'. 

     

    As long as you then upgrade everything will just start working again - worst case scenario you need to reboot the device / restart Dropbox to pick up the upgrade but thats it 🙂

    • Mrbtailor 's avatar
      Mrbtailor
      Helpful | Level 5
      9 months ago
      I'll give it a try and see what happens. Thanks again bud 👍
    • Mrbtailor 's avatar
      Mrbtailor
      Helpful | Level 5
      9 months ago
      Mrbtailor here again!! It's funny that I can't find my subscription to Dropbox anywhere to cancel it. I can, but no where in the app will it let me do anything, and it's no where to be found in my Google Play store subscriptions...so I haven't a clue how to get this payment method replaced!! I just hope support can help figure this crap out come Monday or Tuesday!!

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