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Forum Discussion
Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't eligible for this experience'. There is no billing issues or anything like that so I am at a loss?
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
So I have Dropbox Plus, and have had it for years. I'm running low on space, so I want to upgrade to Dropbox Professional. When clicking on the notification that said I'm running out, I arrived at the following page.
https://www.dropbox.com/business/plans-comparison
When I click on the upgrade to pro option, I arrive at the following page.
https://www.dropbox.com/account/plan
When the second URL first loads, I get the red message in the following screenshot.
Rinse and repeat. This forms an infinite loop of eternal futility. Help would be appreciated, because it's incredibly obnoxious.
- Mark
Super User II
Do you currently pay via an App Store? If so you need to upgrade via there
No I pay by credit card direct.
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Hi
I am going in circles with this - two long and useless 'live chats' who eventually told me to contact support. Have sent them 3 messages so far as there hasn't been anyone available to chat 'live'.
Please could you tell me where you found the phone number ?
So angry as have wasted so much time.
No I pay direct
- Megan
Dropbox Staff
Hey there, rodders999, how are you today?
Can you check the plan page right here, and let me know the subscription you're using?
Feel free to also try to upgrade, using a different browser. If you get the same error, please take a screenshot and send it my way.
Keep me posted!
- Think someone has access to my drop box if I don’t accept cookies I won’t let me my own Dropbox
- Jay
Hi Alejandro A Diaz, could you clarify what you're experiencing?
Cookies wouldn't affect your navigation or usage of the Dropbox site in general.
