We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

kanochidori's avatar
kanochidori
New member | Level 2
3 years ago

Payment issue


I cancelled my free trial on April 28.
As my credit card changed, I keep getting emails from Dropbox that we couldn’t get your charge. Charge is free. what should I do?
Plans and upgrades
  • Mark's avatar
    Mark
    3 years ago

    Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through. 

    • Rajeshaslia's avatar
      Rajeshaslia
      Explorer | Level 3
      2 years ago
      Dear team I have done payment for my account on 15 dec it was due on 10 dec but it's not updated what could be the reason
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Rajeshaslia, sorry to see you're having trouble with your subscription.

         

        How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!