You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

emtettle's avatar
emtettle
New member | Level 2
12 months ago

Paid through Apple Pay is not renewing subscription

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withd...
Account Settings
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    12 months ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey emtettle - sorry to hear about this.

 

Could you try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!

  • emtettle's avatar
    emtettle
    New member | Level 2
    12 months ago
    Thank you!!! That worked. Yall should add that to the help/FAQ under billing.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Glad to hear this helped and thanks for your feedback as well emtettle - it's been noted in our system.

       

      Let us know if you have anything else to add or ask.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!