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Forum Discussion
No subcription plan but Dropbox charged money
Hi,
Last November 2023, I deleted my Dropbox account, without knowing that does not cancel the plan subscription. Today, December 12, I got a charge from Dropbox, from December. When I went to my account to cancel the plan, I could not find any billing subscription or anything, it just says that my plan is Basic Free, so I cannot cancel any plan if I don´t have one.
However, Dropbox is still charging me, without having any subscription.
How can I solve this manner?
It is not truthworthy
- Megan
Dropbox Staff
Hi Adriana9, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Keep me posted, and we'll take it from there!
Hi Megan,
I used the same account.
And when I access the Billing and Invoice section, there isn´t any information. So I cannot access the Number of Transactions or anything.
- Megan
Hi Adriana9, keep in mind that you can find your transaction ID on your card statement, in order to locate it.
You don't need to access it using your billing page in order to find it.
Also, have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
