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Forum Discussion
No subcription plan but Dropbox charged money
Hi, Last November 2023, I deleted my Dropbox account, without knowing that does not cancel the plan subscription. Today, December 12, I got a charge from Dropbox, from December. When I went to my a...
Hi Megan,
I used the same account.
And when I access the Billing and Invoice section, there isn´t any information. So I cannot access the Number of Transactions or anything.
Megan
Dropbox Staff
Dropbox StaffHi Adriana9, keep in mind that you can find your transaction ID on your card statement, in order to locate it.
You don't need to access it using your billing page in order to find it.
Also, have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hi Megan,
Here is the Ticket number: 23042607
Please follow it as soon as possible, the situation is very frustrating, and not fair.
And also, please, I would like a refund
- Megan
Thanks for the ticket number, I just took over and responded back to you Adriana9!
Are you going to get back to me via email? Please, if there is more information that you need to solve this, please, let me know via email.
Please, cancel my subscription to Dropbox to make sure they don´t charge me again, and I want a refund!! The service of Dropbox is not good at all
