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Eugene R.5's avatar
Eugene R.5
New member | Level 1
9 years ago

Is it possible to get a refund for a Dropbox for Business purchase?

 
Here's the full story.
 
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access to that email address. I personally lost access to that service in March 2015.
 
This January, 5 days after my personal credit was charged $850, I contacted DropBox and asked for a refund over the phone. The person on the other line said there's no way for him to transfer me to the billing department and said that I can only submit a ticket via email.
 
I submitted a ticket via email and got a response that my concern was escalated. A day later, I was notified that I'm not eligible for any refund. I responded again asking to look into it again and asking for the phone number to call to reach the billing department.
 
I got the following response:
"I am currently the highest level of support and am more than willing to assist you with your concerns.

This issue has already been escalated and no exception could be made in this case. I do apologize for the inconvenience.

At this point, I would suggest disputing the charge with your bank/credit card company."

There was no easy way for me to remove my credit card information from that account. There was no way for DropBox to notify me about the fact that my card will soon be charged because I lost access to that email account.

Dear DropBox, is this really how you do business? Do you think it's fair to do this? 

Please understand, it was impossible for me to prevent this charge and cancel the service on time. At this time, I'm ready to go public about this issue and notify major tech news website about how you treat customers.
 
thank you
  • Rich's avatar
    Rich
    9 years ago

    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.


    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).