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Forum Discussion

Eugene R.5's avatar
Eugene R.5
New member | Level 1
9 years ago

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    9 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

Note I dont work for Dropbox, I just know that if I process refunds it can take up to 10 days for them to appear / clear holds etc. 

Personally - its a con for the card companies holding the money that long but ho-hum.

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