We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Eugene R.5's avatar
Eugene R.5
New member | Level 1
9 years ago

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    9 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Tom H.'s avatar
Tom H.
Icon for Super User rankSuper User
9 years ago

Honestly,

Dispute the charge with the credit card company will often be your best result. IMHO, it will also be the best outcome for your time. Its a relatively easy process. It will take a small period of time. 

Dropbox has a no refunds policy. Which they have conveyed to you above. The "no exception" portion.

This is the relevant help document https://www.dropbox.com/en/help/532

I am also a paying subscriber. I don't work for Dropbox, I am just a fellow user.

Unauthorized charges could cause issue, if they came at an inopportune time for us (myself and wife).

Best of luck,

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!