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Forum Discussion

Eugene R.5's avatar
Eugene R.5
New member | Level 1
9 years ago

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    9 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Ella R.3's avatar
Ella R.3
New member | Level 1
9 years ago

I was charged for a business account (I did not want to continue with the business account) and they issued a void for me because I caught it so early. It has been five days and still the charges are pending on my account. I signed up for a new DropBox Business account using another email address (as to not be charged). I have received no information about my voided charge and they are totally ignoring me. I have sent countless emails, left voicemails and even messaged via Twitter. I do not know what do do . 

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