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Forum Discussion
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story.
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
I should have posted the resolution to this earlier but here it is.
After a week of calling/emailing/sending tweets I was going nowhere. I submitted a dispute through the credit card company explaining exactly how this happened. A few days later, Dropbox support person responded saying that I'll get a full refund.
It's hard to say whether Dropbox decided to bend their rules a little out of the blue or they felt the pressume from the credit card company.
At the end, I got my money back. Lesson learned - never give Dropbox your credit card. Their combination of rules, policies and auto-renewals is unethical.
Cheers and good luck everyone.
- Thank you evgeny r.!!! Very helpfull!!! I will do the same!!!
I am in the exact same boat but I actually wound up with TWO business accounts which charged me 2 full yearly memberships after my trial expired. 1700 bucks that I never intended to spend.
I wasn't having any luck uploading my files on my original account, the site kept crashing mid-upload. These were 2GB files, tops. Thinking my account simply hadn't been properly upgraded, I made a second throwaway account to test the uploading capacity. It crashed again, and didn't seem to have been upgraded from a basic (free) DB membership.
Fastforward to yesterday, I notice 2 850$ charges on my card - apparently both accounts were automatically upgraded to business without my knowledge. One for the main account (which still shows up as 'basic' not business) the other for the throwaway account.
I hope dropbox can help me resolve this issue - the second account was just a mistake.
- Rich
Super User II
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).- I have sent in my support ticket but I am hoping to get this resolved with a real human person. Unfortunately since today is Saturday, I will need to wait until Monday to have access to dropbox live support.
- Also - would you mind sharing if you live in the EU? I am in Canada and I am not sure we have the 14-day grace period for refunds that they apparently do in the EU.
- MarkChicklet - I'm in the EU (United Kingdom) and while I know this doesnt apply to you it may to others.
The 14 day cooling off period is a consumer right, it does not apply to businesses OR importantly business services/products. So a consumer buying something for a business/aimed at a business would not qualify for the cooling off period.
