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Forum Discussion
rob8624
12 days agoNew member | Level 1
I have questions on subscription refunds in the UK.
Hi folks, quick question. I need to claim a refund after a subscription to Essentials was activated after the months trial.
I'm based in the UK. A couple of questions.
EU customers can claim a refund up to 14 days after starting a plan. Is this the same for UK customers? I presume it is, even if we are not in the European Union anymore.
Also, would the 14 day period go from the trail date start (15 Dec) or from when the subscription was activate and payment taken (today).
One more point.... it stated when I took the trial, I would have up to the 11th of Jan to cancel. So I planned to cancel late on this date (today) as i presumed i'd have up until midnight, but payment was taken before the day ended.
Anyway... I opened a support ticket, but would welcome some answers.
- rob8624New member | Level 1
Ok, just read the 14-day refund policy includes the UK, so that answers that question. But, any advice on the other questions would be much appreciated. Thanks!
- NancyDropbox Staff
Hi rob8624! Thanks for posting here.
The refund window in this case would start from the day your Dropbox trial became a paid subscription and not from the first day of the trial itself.
As for your last question, since the upgrades and other subscription changes occur automatically by the system, they may not always occur at the end of the day.
I’ve also located your ticket in the meantime and left an internal note to our support agent on your behalf.
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