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Forum Discussion

rahaj's avatar
rahaj
New member | Level 2
2 years ago

I have been downgraded even though I was charged, why?

I have been downgraded from Professional to Basic, although my PayPal account was charged by Dropbox for automatic renewal (Transaction ID: removed).  Why?

Billing
downgrade
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi rahaj, thanks for posting here! 

     

    Have you tried using our self-serve look-up tool, in order to locate where the charge is coming from? 

     

    That'll help us exclude the possibility of a second Dropbox account. Can you give it a go? 

     

    Keep me posted, and we'll take it from there!

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