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Forum Discussion

NettieF's avatar
NettieF
New member | Level 2
5 months ago

Still charged despite downgrading to basic

Have downgraded to basic but am still being charged £9.99 a month,
Why?
cancellations
  • Walter's avatar
    Walter
    5 months ago

    Hi there NettieF - sorry to hear about this.

     

    Do you happen to have another Dropbox account, associated with a different email address of yours?

     

    Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance? 

     

    Let us know more and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there NettieF - sorry to hear about this.

     

    Do you happen to have another Dropbox account, associated with a different email address of yours?

     

    Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance? 

     

    Let us know more and we'll take it from there. 

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