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Forum Discussion

NettieF's avatar
NettieF
New member | Level 2
5 months ago

Still charged despite downgrading to basic

Have downgraded to basic but am still being charged £9.99 a month, Why?
cancellations
  • Walter's avatar
    Walter
    5 months ago

    Hi there NettieF - sorry to hear about this.

     

    Do you happen to have another Dropbox account, associated with a different email address of yours?

     

    Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance? 

     

    Let us know more and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there NettieF - sorry to hear about this.

 

Do you happen to have another Dropbox account, associated with a different email address of yours?

 

Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance? 

 

Let us know more and we'll take it from there. 

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