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Forum Discussion
I can't find the option to cancel my Professional trial.
I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
- Hey,
I did so. Hope you can solve the problem.
Thanks
Nancy
Dropbox Staff
Dropbox StaffHey T Alda! Thanks for asking help from our forum.
Can you follow these steps once again and send me a screenshot of what you see?
I’d also like one extra screenshot of what you see on this page and this one.
Ping me when you’re ready.
Hello Nancy
Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site… I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
If you tell me how I can do it, then I can also send you the screenshots.
Thanks
Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site… I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
If you tell me how I can do it, then I can also send you the screenshots.
Thanks
- Nancy
No problem! You can click on the following button to attach them here:
Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:
The same screenshot is what I see when I open your second link.
When I open the third link this is shown:
