You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JShizzle's avatar
JShizzle
Explorer | Level 3
12 months ago

How can I cancel my team plan and go to an individual account?

Hello everyone. I used to have over 20TB of stuff so I got the Unlimited Package. Over the last 6 months, I have been moving it all to a NAS I bought. I currently have less than 2TB on my Dropbox. How can I convert this to just a Solo account? Thanks

    • JShizzle's avatar
      JShizzle
      Explorer | Level 3
      I tried that. But it only lets me change my plan to another Teams subscription. I have deleted the other member and converted that to a basic account but there is no option for mine only delete.
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        @JShizzle wrote:
        I tried that. But it only lets me change my plan to another Teams subscription. I have deleted the other member and converted that to a basic account but there is no option for mine only delete.

        You've canceled the subscription? Only then can you disband the team.

         

        From that article:

         

        How to change from a team plan to an individual plan

         

        You can change from Dropbox Standard, Business, Advanced, or Business Plus to individual plans for all team members by canceling your subscription and disbanding your team. Disbanding your team is permanent and causes team members to lose access to team content. Learn how to disband your team and the consequences of doing so.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!