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Bsb2023's avatar
Bsb2023
New member | Level 2
2 years ago

Hellosign account scam I need a refund please respond

I have just been alerted of surreptitious charges for a Hellosign account that i never signed up for and this has been happening for years. I only use Dropbox as a free tool and am not sure how my credit card details were even obtained by this service. I need to be refunded and would appreciate an explanation on how this has happened as I have seen other support requests here that claim the same thing going back to before 2020. How can you be charging people for a service they never consented to? Please respond as soon as possible with a remedy.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Bsb2023, thanks for posting about this here.

     

    Have you, by any chance, already logged a ticket with our support team? If yes, feel free to send your ticket number here, and I’ll also check it for you. 

     

    Let me know, and we’ll take it from there.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Bsb2023 

     

    How did HelloSign get your card details? If you did not give them to the website then its not Dropbox you need to contact it is your card company - somebody has cloned it

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