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Forum Discussion
Kristaj
8 days agoNew member | Level 2
Getting messages that I'm out of space even though I upgraded in January
I paid for a Dropbox plan in January, but I started receiving messages that I'm nearly out of space, and when I log in to the website, I am seeing that my plan has been downgraded to "Basic."
What the heck?! I paid $120 for a yearlong plan! I have no idea how long the account has been downgraded. I only noticed it because I started getting messages that I'm nearly out of space.
And to make matters worse, there is nobody to call or live chat.
- WalterDropbox Staff
Hey Kristaj - sorry to hear about this.
Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?
How did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device?
Let us know more and we'll take it from there.
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