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Kristaj's avatar
Kristaj
New member | Level 2
8 days ago

Getting messages that I'm out of space even though I upgraded in January

I paid for a Dropbox plan in January, but I started receiving messages that I'm nearly out of space, and when I log in to the website, I am seeing that my plan has been downgraded to "Basic."   W...
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  • Hannah's avatar
    Hannah
    8 days ago

    Hey Kristaj, I hope you're well!

     

    There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

     

    Or you could move everything on one account into a folder and then share that folder with the other account.

     

    I hope this helps!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Hey Kristaj - sorry to hear about this.

 

Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?

 

How did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device?

 

Let us know more and we'll take it from there. 

  • Kristaj's avatar
    Kristaj
    New member | Level 2
    8 days ago

    Thanks for your help. Maybe? Is there a way to merge them?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Hey Kristaj, I hope you're well!

       

      There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

       

      Or you could move everything on one account into a folder and then share that folder with the other account.

       

      I hope this helps!

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