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mishamoonbow's avatar
mishamoonbow
Helpful | Level 5
3 years ago

Dropbox won't let me resubscribe.

Dropbox won't let me resubscribe.. and when I click upgrade it shows me the same page over and over.. saying I used 19gb. 

 

But won't give me options to upgrade. I went to plans.. and click upgrade also.. and that takes me to the same page that provides no avenue. 

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi mishamoonbow, thanks for bringing this to our attention.

     

    Are you trying to upgrade via the Dropbox site or the mobile app?

     

    According to your previous bank statement, were you charged by Dropbox, iTunes or Google Play?

     

    This will help me to assist further!

      • mishamoonbow's avatar
        mishamoonbow
        Helpful | Level 5
        3 years ago
        Nevermind I figured it out on the app
    • Helena12's avatar
      Helena12
      New member | Level 2
      8 months ago

      Jay I need to resubscribe but it wont allow be to do it online due to an issue with the card security can I do this over the phone

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi Helena12, there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app.

         

        What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.

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