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Shelly22's avatar
Shelly22
New member | Level 2
2 years ago

Deleted a dropbox account without cancelling subscription

I emptied a dropbox account (as in downloaded everything I needed) then deleted the dropbox account. I did not cancel or downgrade the subscription to a free one before deleting the account so now th...
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cancellations
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Shelly22's avatar
Shelly22
New member | Level 2

Hi Megan

It definately allowed me to delete without changing plan.

Anyway, I logged into my regular paid dropbox account, went to support and sent a message and Vicky helped me. The team at dropbox was very responsive and it's now resolved, and they even refunding me the one amount that went off. (I tried to use support Chatbot) but it did not understand what I was trying to ask, so luckily I had a paid plan, so used support from there to speak to a human, which was very pleasant . Thanks for answering. I love Dropbox. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Awesome news Shelly22! 

 

Happy to see that everything is now resolved. Have a wonderful week ahead! 😎

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