You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Change my country
Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I t...
Mark
Super User II
Super User IIHi PhilHugo
You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in.
I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞
Does cancellation of the current account due to country change means losing all the existing files in my current dropbox?
How is it managed?
If I create a new account how to transfer the files to the new account? Having the dropbox account expiring due to billing and be unable to add the new card which is in different country. So how to sort it out before it expires? Thank you
BTW is there any contactable support to get this resolved other than a post in a forum?
- Mark
Miguel R.21 cancellation just stops payments being taken and downgrades your plan. It would then stop any syncing from occurring until you re-upgrade.
Once downgrade happens you need to then change the country at www.dropbox.com/account (or make sure you already have) and upgrade as normal.
You can of course create a new account, but, that means creating all new shares and links etc. downgrading and upgrading leaves you without service for a matter of minutes.
Support is available at www.dropbox.com/support, however, they will say the same as above. You cannot do it until plan expires.
