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Marina Matic's avatar
Marina Matic
New member | Level 2
2 years ago

Can't cancel Professional trial

Hello,   I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
Billing
cancellations
Dropbox Pro
Plans and upgrades
Trials
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Marina Matic, thanks for the screenshot.

     

    Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

     

    You should be able to check the personal subscription history here.

     

    I hope this helps!

Marina Matic's avatar
Marina Matic
New member | Level 2

Hi, Can't see anything in the Plan section except the details of the Family plan. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Marina Matic, thanks for the screenshot.

 

Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

 

You should be able to check the personal subscription history here.

 

I hope this helps!

  • Marina Matic's avatar
    Marina Matic
    New member | Level 2
    2 years ago

    Thank you Hannah! 🙂

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