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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused.

 

Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. 

 

I hope this clears things up, Arnold. 

arnoaldoori's avatar
arnoaldoori
Explorer | Level 4
2 years ago

hi,

thanks for the reply.

there is indeed some confusion.

i can not delete my account,

when try, i get this:

Before you can delete your account, you’ll need to cancel your active subscription

 

but can not cancel subscription.

how can i do that?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me too, arnoaldoori. 

     

    Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.

    • arnoaldoori's avatar
      arnoaldoori
      Explorer | Level 4
      2 years ago

      yes, that could help

    • elizabeth13's avatar
      elizabeth13
      Explorer | Level 4
      2 years ago

      I am having the exact same issue as described. None of the options suggested are present and I can't find anything anywhere to cancel my subscription (they took my credit card information so I know they will bill me shortly) - nor does it seem possible to contact anyone (the chat bot just feeds me the same information from the community help). 

      I would really appreciate someone helping me to cancel this trial.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey elizabeth13, sorry to hear about this.

         

        Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?

         

        Also, what exactly is reported in your plan tab at the moment?

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