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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Yes, that takes me to the page with the second image in my original post. As you can see, there's nowhere to cancel my free trial.
Walter
Dropbox Staff
Dropbox StaffHey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Hi, I had the same problem. I saw this post so thought that meant my account was cancelled, but now i was just charged by dropbox! What happened?
- Jay
Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.
Yes I tried that and only got a stupid chatbot who could not understand my question. I have been trying to get a real person to talk to me and have been unable
Walter I was just charged for a membership that you said was cancelled. Seeing as how you yourself have mentioned that the membership was cancelled, I would like to receive a refund in full and a guarantee that I will not be charged in the future.
this system is pure madness.
jay downgraded my free trial to a free basic subscription.
after that i finally could delete my account.
lets see..
- Jay
Hi Red Gerran, could you contact the support team when you get a chance to look into this matter further?
Hi, how to cancel my 30days basic service trial? there is no cancel button as your instruction. but why deduct my annual service payment without my consent. it is unfair. and how can I contact you not robot.
[Removed as per Community Guidelines] this is my payment ID
- Jay
Hi Rossi luo, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
