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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
6 years ago

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    6 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Fergus247o's avatar
Fergus247o
New member | Level 2
Hi. It appears I’m also being charged twice for the same account. One charge through Apple and the other directly to Dropbox. Suspect it has been happening for some time. How does one claim a refund?
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey lanebx3 and Fergus247o, thanks for nudging us on this thread. 

 

As Walter mentions earlier, to have a better look into this, due to account-specific info that'll be needed, go to this link using an incognito window, without signing in, and fill in the information required. 

 

Thanks!

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